CLAIMS OFFICER

Personnel Area: Organisational Services 

Branch: People and Culture 

Salary Range: Band 5 AUD $91,900 - $104,172 per annum + superannuation (Remuneration stated is for the full-time positions) 

Work type: Temporary Full-time 

Duration: Up to 12 months 

Location: Hybrid (Combination of working from home and from the Brisbane City office) 

Why work for Brisbane City Council? 

Council offers employees benefits that support individual work and life goals. These benefits support you to do the work you do, so your experience at Council is a positive one. If you are looking for a dynamic and progressive organisation who care for their people, then please read on and consider applying to this exceptional opportunity. 

The Role  

You will be working with a small, tight knit, collaborative and supportive team known as City WorkCover. The role provides opportunities to regularly connect with other departments to build positive relationships and contribute to Council’s vision. City WorkCover is one of the Employee Wellbeing teams that support our workers holistically. 

As a Claims Officer with Council, you will manage a variety of workers’ compensation claims with varying levels of complexity from registration to resolution. You will ensure compliance with legislation and standards imposed by the Workers’ Compensation Regulator. You will liaise with all relevant parties in connection with the claims including the worker and their team leader, their work area, the rehabilitation team, and many external medical providers. 

We are seeking someone who is agile in their service delivery to customers, ensuring communications, understanding, transparency and sensitivity is maintained. Your ability to effectively consult, educate and negotiate throughout the claims process will enable continual development of Zero Harm strategies, including sustainable return to work, maintenance of rehabilitation outcomes, and a high standard of claims management. 

 To be successful you will have: 

• prior experience managing and deciding workers’ compensation claims, with the ability to interpret and apply the relevant legislation 
• ability to prioritise tasks and autonomously manage a caseload in order to meet deadlines in a self-managed environment 
• excellent oral and written communication skills, including the ability to effectively negotiate with internal and external clients 
• ability to represent Brisbane City Council in a professional manner to outside agencies 
• analytical, decision making and problem-solving skills 
• ability to work either individually or as part of a team to meet prescribed outcomes. 

Benefits of working for Council include:  

• flexible working hours and arrangements  
• free gym/wellness centre  
• award winning superannuation fund  
• generous leave provisions  
• competitive salary.   

Benefits of working for Council: CLICK HERE 

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. 

This role may require a Criminal History Check. 

For more information: Please call Zoe Cobon on 07 3178 5012.  

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team. 

Application Closing Date: Wednesday 13th November 2024 at 11:55pm AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.