Senior CRM Manager - felixHybrid

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Who is felix?

We're not just about mobile plans; we're about making waves in the digital realm while leaving a greener footprint. Certified carbon neutral and powered by 100% renewable electricity, we've already planted over two million trees through One Tree Planted, and we're just getting started! 

Could that be you?

Your opportunity:

We are looking for a Senior CRM Manager (in Braze) to manage multi-channel customer lifecycle campaigns. You will be responsible for driving customer activation, engagement and retention through CRM automation and triggered CRM lifecycle campaigns.

You'll make impact by:

What you’ll bring:

• To champion the CRM, Braze. Identifying opportunities to maximise usage of Braze features. Such as Content Cards, In-app messaging, Push notifications, SMS etc
• Manage e2e build and delivery of lifecycle campaigns and automation journeys using Braze across multiple channels (SMS, email, in-app msg, app push, web push, content cards)
• Monitor and analyse campaign performance, providing insights and recommendations on CRM performance and business KPIs. post-campaign. 
• Leading technical solutions for Braze integrations

Ideally, you will also have:

• A braze specialist - Extensive knowledge of and experienced in Braze CRM
• Substantial experience within a technical CRM role
• Strong coding experience - HTML and solid knowledge of algorithms & data structures
• Experienced in building personalised journeys, lifecycle automations
• Understand email campaigns and how to work in and build templates
• A team player with outstanding communication skills at all levels
• Used to working in a fast-paced environment to juggle multiple projects, priorities, relationships at the same time

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

We’re a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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