INTERNAL ONLY- CUSTOMER SERVICE OFFICER CITY LIGHTING

Personnel Area: Brisbane Infrastructure

Branch: Construction

Salary Range: Band 3 ($76,297 - $82,262) (Remuneration stated is for the full-time positions)

Work type: Temporary part-time (3 days/week)

Duration: June 2025- September 2026 (Extension/s thereafter but not guaranteed).

Our Business

Brisbane Infrastructure (BI) brings together Council's asset management, infrastructure planning, design, project management, construction, services, maintenance and transport operations activities.​

Our Branch

The Construction Branch continues to deliver consistent, high quality, value for money, whole of life infrastructure. Our comprehensive knowledge of project services and assets enables us to communicate and negotiate for the best long-term options to meet the needs of the rate payers and residents of Brisbane. The Construction Branch delivers an extensive range of high-quality specialist services in the areas of infrastructure, stormwater drainage, bridge maintenance, transport network technologies, trades and land remediation. ​​​​​​​

The City Lighting team are responsible for the maintenance of 15,000 Council public safety lights in roads, parks, bikeways and public spaces throughout Brisbane. City Lighting is also the custodian of 121,000 Energex streetlights.

The team organises lighting fault repairs, additional lighting investigations, and responses to spill light concerns. The team has proactive inspection programs for public lighting that include periodic visual inspections of lights and condition assessments for lighting poles. 

The Role 

We are seeking a Customer Service Officer in the City Lighting team to coordinate and schedule public lighting design submissions and seamless operational support. This role involves dealing with external consultants and developers, generating invoices for lighting design submissions, providing general administrative assistance, liaising with internal and external stakeholders, and creating SAP notifications.

The successful candidate will be responsible for delivering excellent customer service, ensuring professional and effective communication in handling requests, complaints, and inquiries. Managing and coordinating public lighting design submissions. 

Additionally, the officer will manage approved “As-Constructed” Works Plans, ensuring they are correctly recorded in Records Manager and that the correct information is provided to external developers/consultants. 

Administrative responsibilities include generating service invoices for consultants, following up on overdue payments, and maintaining efficient filing and document management systems to ensure accuracy in data entry and record-keeping. 

This role is critical in ensuring the efficient operation of public lighting services and supporting the Council’s broader infrastructure goals.

To be successful you will have:

• knowledge of and experience in working in public lighting
• knowledge of SAP unique public lighting functions
• knowledge of the lighting assets mapped in the ArcGIS mapping software
• ability to contribute to team direction, give and receive feedback and achieve agreed performance standards in order to contribute to a culture of performance excellence
• well-developed interpersonal skills including the ability to deal effectively with difficult customers and resolve problems
• experience in providing high-quality administrative support to a team
• demonstrated organisational and time management skills with a proven ability to manage competing priorities in order to meet tight deadlines and deliver quality service standards
• competency in SAP, MS Office, Excel and PowerPoint.

Benefits of working for Council include:  

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary.  

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role may require a Criminal History Check and a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call Gema Santos on 7 3178 1863.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Monday 3rd March 2025 at 11:55pm

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

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