INTERNAL ONLY - TRAFFIC OPERATIONS OFFICER

Personnel Area: Brisbane Infrastructure

Branch: Transport Planning and Operations

Salary Range: (Band 4) AUD $82,995.00 to $89,095.00 per annum + superannuation + benefits

(Remuneration stated is for the full-time positions)

Work type: Permanent Full-time

Transport Planning and Operations (TPO) is essential in managing Brisbane’s transport network, ensuring the efficient movement of people and freight. We focus on keeping Brisbane moving across our roads, bikeways, and shared paths.

The Brisbane Metropolitan Transport Management Centre (BMTMC) is a partnership between the Queensland Government and Brisbane City Council, delivering best-practice transport services to ensure safe, reliable, and efficient commuting across the metropolitan road network.

Operating 24/7 from a state-of-the-art operations room, the Department of Transport and Main Roads (DTMR), Brisbane City Council, TransLink, and Transport for Brisbane work together to manage traffic and public transport for nearly half of Queensland’s population. This team oversees traffic flow, responding to real-time events, incidents, and weather disruptions.

In this high-tech environment, you and your peers will monitor thousands of kilometres of road at once, using advanced systems to manage incidents and coordinate solutions with the community, police, state government, and private organisations. A strong mindset and emotional strength are essential, as the operations room can be high-pressure, with tensions rising quickly during critical incidents. Despite the serious nature of the work, there is plenty of camaraderie, humour, and team spirit. Team members need to be adaptable, able to switch modes quickly from light-hearted moments to high-stakes situations, while maintaining clear, calm communication under pressure.

As Brisbane is a busy, modern city, requiring around the clock service, you will commit a minimum of 72.5-hour fortnight on a rotating 24-hour roster with shifts between 6am-6pm and 6pm-6am.

To be considered, you will have:

• ability to work well autonomously and within a high-performing team
• experience in independently responding to complex, real-time situations and delivering quality responses and effective solutions
• proficiency in operating multiple computer-based systems, including data capture and surveillance, in high-pressure environments
• strong written and verbal communication skills, with a focus on customer service to multiple stakeholders, and
• excellent organisational and administrative skills, including data entry and record-keeping.

Want to know more about how we manage our traffic management incidents, please visit our website BMTMC Traffic Management.

This role may require a criminal history check.

Please consider the full position descriptions, and tailor your cover letter and resume to outline your suitability.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

For more information: Please call Nicola Martufi, Talent Partner on 07 3178 8837.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday 27 April 2025 at 11:55pm AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

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