Conversion Specialist (Domestic)

Future Students is offering the opportunity to join a collaborative and high-performing team, aligned with recent structural changes. This marks an exciting phase for Future Students as we align with the University to address market challenges and enhance student acquisition strategies. The vision for domestic admissions is evolving from a critical back-office administrative function to an externally focused, commercially driven operation aimed at providing a competitive edge for the University.

Be challenged and imagine with us

As Conversions Specialist (Domestic), you will lead a small team focused on assisting prospective students throughout the enabling, undergraduate and postgraduate coursework conversion journey, from initial enquiry to course enrolment.

In this role you will:

• Oversee the conversion team’s operations and performance, ensuring exceptional customer service through effective lead management.
• Develop and implement marketing automation campaigns to drive student recruitment objectives.
• Collaborate with internal teams to personalise conversion strategies for target cohorts and engage in promotional activities to support recruitment efforts.
• Compile and analyse data on conversion rates and key metrics from initial enquiry to enrolment for domestic students.
• Foster a culture that embraces collaboration, engagement, excellent customer service, ongoing improvement, and accountability.

This continuing position is full time and will be located at the Callaghan Campus (Awabakal and Worimi land).

How will you inspire us?

You will have:

• Proven ability to inspire and lead professional teams to deliver exceptional outcomes.
• Proficiency in CRM and marketing automation, and strong data literacy for analysis and reporting.
• A client-focused approach to collaboration and customer service across diverse stakeholders.

What we offer

The remuneration for this position is from $99,655 to $112,112 + 17% superannuation and is commensurate with skills and experience. 

We offer a range of benefits and employment conditions that help you balance your commitments, stay healthy, and work effectively. For information on our employee benefits (such as leave, flexible working, discounts in private health insurance and gym memberships, and salary packaging) please visit here.  

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

Your next steps

Important information before you apply:

• Please visit here for a guide on how to apply for a role.
• If viewing this on a job board other than the University's please click ‘Apply’ (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
• Applications for this position will only be accepted from those with Australian residency or a valid work permit.

Your application:

Your application must include:

• Your resume.
• A cover letter outlining your motivation to apply for this opportunity.
• A statement addressing the following two targeted questions:

Leadership and Staff Development

Provide an example of a time when you led a team to achieve exceptional performance or outcomes? How did you inspire and motivate your team, and what strategies did you use to improve their performance?

Organisational Skills and Data Analysis

Describe a time when you had to handle a complex task or project with competing priorities and tight deadlines. How did you manage the tasks, maintain attention to detail, and use data to make informed decisions?

Please upload your Cover Letter and response to the targeted questions as one PDF document. This document should not exceed 3 pages.

We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application, please reach out to employment@newcastle.edu.au.

We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process.

Contact Us

For specific position enquiries, please contact Kellie Masters, Senior Manager, Domestic Admissions & Conversion on (02) 4921 5237 or via email at kellie.masters@newcastle.edu.au

Having technical difficulties? Please reach out to us: employment@newcastle.edu.au Please note, we do not accept email applications.

Closing date: Wednesday 11 September 2024 at 11.59pm AEST

We are excited to be Looking Ahead with you

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do. 

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.  

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