Conversion Officer (Domestic)

Future Students is offering the opportunity to join a collaborative and high-performing team, aligned with recent structural changes. This marks an exciting phase for Future Students as we align the University to address market challenges and enhance student acquisition strategies. The vision for domestic admissions is evolving from a critical back-office administrative function to an externally focused, commercially driven operation aimed at providing a competitive edge for the University.

Be challenged and imagine with us

As Conversion Officer (Domestic), you will deliver outstanding service and support to guide enabling, undergraduate, and postgraduate coursework enquiries through to successful student enrolments.

In this role you will:

• Provide excellent service and support to lead prospective domestic students through each stage of the student recruitment process, from initial contact to successful course enrolment.
• Engage with leads quickly to assess their suitability and facilitate their conversion into applicants.
• Relay insights from enquiry activities, lead qualifications, and call campaigns to highlight areas for improvement and opportunities for innovative strategies.
• Foster a culture that embraces collaboration, engagement, excellent customer service, ongoing improvement, and accountability.

This continuing position is full time and will be located at the Callaghan Campus (Awabakal and Worimi land).

How will you inspire us?

You will have:

• Highly effective communication skills, including the ability to quickly form relationships with diverse individuals.
• Demonstrated experience in customer service across a variety of channels.
• Ability to adapt and problem solve efficiently in high pressure situations.

What we offer

The remuneration for this position is from $77,858 to $90,316 + 17% superannuation and is commensurate with skills and experience. 

We offer a range of benefits and employment conditions that help you balance your commitments, stay healthy, and work effectively. For information on our employee benefits (such as leave, flexible working, discounts in private health insurance and gym memberships, and salary packaging) please visit here.  

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

Your next steps

Important information before you apply:

• Please visit here for a guide on how to apply for a role.
• If viewing this on a job board other than the University's please click ‘Apply’ (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
• Applications for this position will only be accepted from those with Australian residency or a valid work permit.

Your application:

Your application must include:

• Your resume.
• A cover letter outlining your motivation to apply for this opportunity.
• A statement addressing the following two targeted questions:

Effective Communication

Give an example of how you used your communication skills to build rapport with a prospective student or client. What was the result?

Adaptability and Resilience

Describe a time when you faced a significant challenge or setback in a customer service or administrative role. How did you adapt to the situation and what steps did you take to overcome the challenge?

Please upload your Cover Letter and response to the targeted questions as one PDF document. This document should not exceed 3 pages.

We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application, please reach out to employment@newcastle.edu.au.

We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process.

Contact Us

For specific position enquiries, please contact Kellie Masters, Senior Manager, Domestic Admissions & Conversion on (02) 4921 5237 or via email at kellie.masters@newcastle.edu.au

Having technical difficulties? Please reach out to us: employment@newcastle.edu.au Please note, we do not accept email applications.

Closing date: Thursday 12 September, 2024 at 11.59pm AEST

We are excited to be Looking Ahead with you

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do. 

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.  

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