Sales CRM Success Manager

We are oOh!media (pronounced “oh!” media)

oOh!media is the #1 Out of Home company in Australia and New Zealand.  

We exist to make public spaces better and brands unmissable, proudly leading the market with innovation, creativity, data and results. Our network plays an important role in the communities they are located, creating engaging environments that inform, entertain and inspire, while connecting brands with audiences at scale.  

We are oOh!media, and we are unmissable. 

About the opportunity

As the Sales CRM Success Manager within our Sales Operations team. You will play a pivotal role in managing and optimizing our CRM platform (Microsoft Dynamics) to enhance customer interactions and drive operational efficiency. This position requires a blend of strategic planning, CRM optimization, and hands-on technical expertise to ensure the smooth running and continuous improvement of our CRM systems. This is a CRM end user (sales team) focused role as opposed to a back-end technical role.

Key Responsibilities:

• CRM Management & Optimization: Manage and enhance the Microsoft Dynamics CRM platform to meet evolving business needs and improve customer interactions.
• Data Integrity: Ensure the accuracy and integrity of CRM data through regular audits and maintenance.
• System Customization: Customize and configure CRM features and workflows to align with the specific needs of the business working along technology department.
• User Adoption & Training: Drive the adoption of CRM best practices across the organization and provide ongoing user training and support.
• Strategic CRM Planning: Collaborate with the Sales Operations team to develop and implement strategies for optimizing CRM processes and systems.

You’ll join a close-knit team who are passionate about providing outstanding service and results to clients across a range of industries. You’ll have the opportunity to learn from the best in the industry, and be nurtured and supported by your team and manager.

Skills and experience

• 5+ years of experience managing CRM systems in a sales/operations team, preferably Microsoft Dynamics.
• Expert problem solver with hands-on experience in CRM customization and process optimization.
• Data-driven mindset to ensure consistent data integrity and accuracy.
• Technical competence to work with technology specialists using JIRA, running UAT, writing change request specifications.
• Strong communicator able to provide training and engage with the sales team to enhance CRM usage.
• Strategic thinker capable of balancing long-term CRM improvements with day-to-day technical tasks.

Benefits and perks

• Flex your way: Whether you're working partly in the office or remotely (where business allows), we give you the flexibility to make time for what matters. 
• Grow sustainably: Personal and career growth is key. Through tailored training programs, development planning, NGEN memberships, and more, we’re here to help you thrive every day. 
• Leave your way: From extra leave options and inclusive paid parental leave to wellbeing days and community service leave, we’ve got your back. Plus, you can swap a public holiday for a personal day of significance. 
• Support for you: Your wellbeing matters. With free support through Sonder, discounted gym memberships, and online wellness perks, we help you feel your best. 
• Celebrate you: Our Active Reward and Recognition Program highlights the great work you do. When you go above and beyond, we’ll make sure you’re seen and celebrated. 

If you’re curious, ready for a unique challenge, and want to make a real impact, we want to hear from you! 

At oOh!, we celebrate diversity and strive for an inclusive environment. We welcome applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, and refugees.