Kip Brisbane

Administration Lead (Pet Boarding)

As the leading provider of pet care services across Australia, Kip Happy Stays sets the benchmark for excellence, ensuring every pet receives the ultimate in care and enrichment during their stay.

At Kip Brisbane, the Administration Lead is a key part of the leadership team and integral to the success and reputation of the site. Leading a small yet vibrant team, the Administration Lead is responsible for cultivating strong client relationships, serving as the subject-matter expert for best care for each client and pet, and coaching our reception team to deliver exceptional customer service outcomes.

The ideal candidate should be available to work part-time (36 hours per week) on Monday, Thursday, Friday, and Saturday (additional days to be discussed), during the hours of 7.30am to 5pm. Additionally, the candidate must be available to work throughout all school holiday periods, including Christmas and Easter.

Duties and responsibilities:

• Manage bookings and collect key pet information and payments.
• Contribute to and supervise the process of bookings, check- ins and check- out of pets.
• Provide feedback and coaching to team when process is being incorrectly completed.
• Effectively plan and delegate tasks on a daily basis to team members.
• Ensure our teams are delivering on the pupdates, activities and add-ons that means that Kip provides the best service and care in market.
• Provide administration support for site manager to ensure we are operating in a safe, effective, and professional manner.
• Provide positive and constructive feedback of performance to team on a daily basis to build a high-performance culture.
• Assist site manager with the training and development of team members.
• Respond to any pet health issues with urgency.
• Promptly provide pet health updates to owners in a clear, concise, and effective way in line with our processes.
• Assist with the completion of end of day, end of month and end of year checks and processes.

Experience/Skills:

• Excellent communication skills and proven experience providing exceptional customer service.
• Passion for problem solving and high attention to detail.
• A can-do attitude, initiative to get extra work done.
• Passion for problem solving and high attention to detail.
• Time management skills, a can-do attitude and initiative to exceed outcomes and expectations at high quality.
• Quick learner and a willingness to get your hands dirty.
• Ability to work in a fast-paced environment and maintain a cool head under pressure.
• Competent with computer systems with intermediate knowledge of MS Office (Word, Excel and Outlook).

Why Kip Happy Stays?

• Did someone say pets?
• We offer opportunities for career growth and promote from within.
• Extensive training opportunities to further build your skillset.
• Enjoy up to 50% off on shop items and our boarding and daycare services.
• Generous incentive programs for our leaders to earn bonuses based on performance. 
• A structured induction program to set you up to succeed. 
• Employee Assistance Program (EAP) that supports our employees with free confidential counselling services. 
• Work with like-minded people in a fun and exciting business with a well-established reputation and brand. 
• A generous Employee Referral Program where you can earn up to $3000 per person when you recommend exceptional people that we onboard at Kip Happy Stays.

How to apply

Include a cover letter outlining why you are the best fit for the role. If you are currently working towards your qualifications, please share your progress and experience so far.

We look forward to reviewing your applications!