Kip Imparra (Purga, QLD)

Site Manager (Pet Boarding)

As the leading provider of pet care services across Australia, Kip Happy Stays sets the benchmark for excellence, ensuring every pet receives the ultimate in care and enrichment during their stay.

At Kip Imparra, the Site Manager is a key member of the onsite leadership team, occupying a pivotal role in driving business success and growth. In collaboration with the Assistant Manager and Leads, the Site Manager assumes overall responsibility for site operations (with access to support functions within Head Office - we're here to help you succeed!), spearheading initiatives to drive growth, mentoring and coaching the team to achieve their full potential, and ensuring exceptional care and enrichment for all pets during their stay.

The ideal candidate will be available to work hours between 7am-6pm, Monday through Sunday. Availability to work across all school holiday periods (including Christmas and Easter) is required. Competitive remuneration based on experience and potential for accommodation provided on-site for the successful candidate.

Duties and responsibilities:

• Working in the day-to-day operations of our facility
• Liaising with customers, answer enquiries and manage bookings
• Delivering a high level of customer service and quality of care
• Lead, motivate and coach a high performing team
• Maintain social media page and field enquiries
• Staff training and guidance, in line with company policy
• Regular assessment of property needs including maintenance
• Flexibility to work weekends when required and to not take leave during holidays/peak periods
• Monthly Inventory management
• Responsible for acting and investigating any animal health concerns

Experience/Skills:

• Previous paid animal care experience is highly regarded.
• Must have previous experience leading a team of people.
• Management of site based operations is highly regarded but not essential.
• Excellent communication skills and proven experience providing exceptional customer service.
• Passion for problem solving and high attention to detail.
• Time management skills, a can-do attitude and initiative to exceed outcomes and expectations at high quality.
• Quick learner and a willingness to get your hands dirty with on-the-job experience.
• Ability to work in a fast-paced environment and maintain a cool head under pressure.
• Competent with computer systems with intermediate knowledge of MS Office (Word, Excel and Outlook).

Benefits and Perks:

• Did someone say pets?
• We offer opportunities for career growth and promote from within.
• Extensive training opportunities to further build your skillset.
• Enjoy up to 50% off on shop items and our boarding and daycare services.
• Generous incentive programs for our leaders to earn bonuses based on performance.
• A structured induction program to set you up to succeed.
• Employee Assistance Program (EAP) that supports our employees with free confidential counselling services.
• Work with like-minded people in a fun and exciting business with a well-established reputation and brand.
• A generous Employee Referral Program where you can earn up to $3000 per person when you recommend exceptional people that we onboard at Kip Happy Stays.

How to apply

Include a cover letter outlining why you are the best fit for the role. If you don’t tick all the boxes, we'd love to know how your current skill set can transfer!

Shortlisted candidates will be sent an invite to complete a one-way video interview.

If you have any questions about the role, reach out to us at jobs@kip.com.au.

We look forward to reviewing your applications!