CX SAP Service Cloud Engineer

About Us: 

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day. 

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 3000 team members, consistently strive to make a difference in the communities we serve. 

About the role: 

This new role is an opportunity for you to support the objectives of the Customer & Energy Solutions product line. Align with the business operating model and a focus on keeping the platforms and systems running safely and reliably, adhering to the agreed service levels.

You will be part of our Customer Solutions value stream team; developing and supporting a new technology stack based on SAP C4C / CDC that has been upgraded as part of the CX uplift transformation program. The goal of SAP C4C and CDC is to provide a 360-degree view of our customers, In turn, these products will change over the years via multiyear program CX uplift to meet our customers' evolving expectations for a simple, seamless experience, which helps operational efficiency for Jemena's Gas and Electricity distribution markets.

This will be your opportunity to engage directly with the business stakeholder relevant to their value stream, leveraging agile ways of working, with a focus on delivering business value in line with highest priority work. You will be an active contributor to the continuous improvement culture with a focus on measurement, cycle time reduction and productivity improvements critical to success. 

Your role will involve: 

• Proactive in maintaining supported systems in accordance to operational and security standard.
• Operational support duties (e.g. On call, service requests, work orders) are performed in accordance to obligation.
• Proactive in identifying improvement opportunities that enables positive business value.
• Operational process are adhered to.
• Cross functional knowledge are established and maintained in alignment to supported products.
• Participate and contribute to the ongoing ways of working uplift aligning with the strategic direction.

 A little about you: 

• experience with configuring and/or supporting SAP Service & Sales Cloud (C4C) & Service process solutions
• hands-on experience in design, build, test and deployment of SAP Service & Sales Cloud and customer service business process solutions
• coordinate with the project team, product owners, team leaders, stakeholders to create Customer Service offerings powered by SAP C4C configuration, layouts, business roles
• experience with user management and trouble shooting integration issues between cloud platforms upstream/downstream system
• ability to do fit-gap analysis on business requirements related to sales and service areas
• experience with extending architecture with customizations, extensions and partner ecosystem applications

Why you should come and work for us 

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry.

We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong. 

• Jemena is among the first companies in Australia to be accredited as a Family Inclusive Workplace
• flexible work arrangements, empowered to work your way & agile + additional leave benefits!
• primary & secondary parental leave & well-being and family support benefits
• numerous career development pathways + yearly financial support to upskill
• annual bonuses + generous $$$ employee referral program
• empowering you within a fun, diverse and inclusive culture 
• group benefits galore for all employees!
• genuine focus on work / life balance

Recruitment Process 

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.