Senior ServiceNow System Administrator

Who we are

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day. 

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 3000 team members, consistently strive to make a difference in the communities we serve. 

Overview of our role

This will be your opportunity to provide Senior Technical ServiceNow administration support of the ServiceNow platform that supports our group. 

The ServiceNow Team which you will be an embedded member, ensures the effective implementation, management, and continuous improvement of the ServiceNow platform to support the Group’s service management objectives. Our team is focused on driving Governance and Automation across the platform and product areas.

You will be empowered as a leader within the team; in the ServiceNow Systems Administration area and will be focused on continual delivery, collaboration and support to ensure a safe, secure, compliant platform, along with enhancing user experience across its broad customer base.

Furthermore, delivering hands on training to the wider digital team and key business areas as required.  

A little about you

• Significant experience in ServiceNow System Administration across ITSM, ITOM, HR products, and platform security using best practices.
• Skilled in leveraging CSDM with applications like APM, SPM, DPM, and SRM, as well as delivering automation and integration within ServiceNow.
• Proven ability to engage effectively with diverse stakeholders, including C-level executives, Digital, Field Operations, and business teams.
• Expertise in optimizing Service Catalogue forms, ensuring automation, and utilizing analytics tools like Performance, Platform, and User Experience Analytics.
• Familiarity with ITIL processes and guidelines, with experience in business analysis, project management, training, and support for ServiceNow implementation.

Qualifications / certifications & Skills

• Strong understanding of ServiceNow best practices, application lifecycle management, and scripting at the platform and workflow levels.
• Experience in utilities, regulated industries, or enterprise corporate business processes is highly valued.
• Relevant technical certifications in ServiceNow System Administration, ITIL Foundation (or higher), and Agile/Lean methodologies.
• Tertiary qualifications in Information Technology or equivalent experience, with a commitment to continuous learning and certifications in the ServiceNow ecosystem.
• Familiarity with AI, machine learning, and generative AI methodologies within the ServiceNow platform.

Why you should come and work for us  

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry. 

• Jemena is among the first companies in Australia to be accredited as a Family Inclusive Workplace
• flexible work arrangements, empowered to work your way & agile + additional leave benefits!
• primary & secondary parental leave & well-being and family support benefits
• numerous career development pathways + yearly financial support to upskill
• annual bonuses + generous $$$ employee referral program
• empowering you within a fun, diverse and inclusive culture 
• group benefits galore for all employees!
• genuine focus on work / life balance 

We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong. 

Recruitment Process  

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.