IT Service Desk Manager

About the opportunity

As a result of an internal promotion, we’re pleased to invite applications for the position of IT Service Desk Manager as part of our innovative, collaborative and customer focused Group Transformation team.

Based in Brompton, SA and reporting to the ICT Manager, your key focus will be on identifying and understanding the root cause of technology problems and improving efficiencies to help our people get their jobs done.

This is a hands-on role in a fast paced, global manufacturing business, requiring you to provide high level IT support to the user (customer) group across the business both locally and offshore. 

The goal of your team is to bridge the gap between technology and people to make the experience better.

In terms of specific responsibilities, you will:

• Manage, support and mentor a small IT Service Desk team.
• Partner with customers to identify and understand needs.
• Develop and present innovative and practical solutions.
• Delight customers by providing outstanding service and support.
• Implement and maintain the ITIL framework.
• Lead and champion best practice in IT Operations.
• Maintain accuracy of the service catalogue and CMDB. 
• Manage incidents and problems and escalate as required.

About you 

What you’ll need:

• Experience in a similar role, ideally in a FMCG, sales or another fast-paced environment.
• Proven success in managing a small IT Service Desk team.
• Strong technical knowledge of information technology, computer systems and software.
• A customer centric approach.
• An in-depth understanding of the entire spectrum of IT operations.
• Highly developed stakeholder engagement and influencing skills.
• An “outside the box” approach to problem resolution.
• Expert knowledge of Windows servers, Office 365, Intune and macOS
• A formal qualification in Information Technology or Business Information Systems.

What we’ll offer you: 

• A commitment to your ongoing professional development. 
• A commitment to corporate social responsibility – we support local communities and charities and are committed to sustainable and ethical sourcing.
• A health and wellbeing program so you feel supported to be at your best.
• Access to an active social club.

If you’re looking to work in a global business, and wanting to make a difference, we’d love to hear from you. 

Please note, this position is open to Australian Citizens or permanent residents only. 

While applications must be made online, confidential questions are welcome by calling Donna Dittmar, Senior Talent Acquisition Partner on 0402 180 625.

If you would like to provide a cover letter as part of your application, please attach it to your resume and upload as one document. 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

About us

The Detmold Group is a family-owned and operated global business, partnering with some of the world’s largest and most iconic food and retail brands to create world-class packaging for a better tomorrow. 

Our business is focused on making a positive impact for our people, our partners and our planet whilst keeping our customers at the core of everything we do. Relentlessly looking for ways to improve quality, service, and efficiency, we are driven to improve the way the world experiences packaging.

Employee safety is our priority, and we want our people to be 100% SAFE & WELL.