Membership Administration SpecialistHybrid

Our Vision is a better tomorrow where all people can belong. With over 5,000 staff and volunteers, we deliver services at more than 150 locations every day, including: Children's Programs, Action Sports, Camps, Recreation, Youth Services and The Virtual Y.

About the role

Reporting to the Membership & Systems Team Leader (YMS) you will ensure that the YMS processes are completed accurately and in accordance with timelines, along with providing a great service to all our customers. Key responsibilities include:

• Overseeing and managing the workflow of associated administration tasks and processes of the direct debit function.
• Providing a positive experience to all our customers whilst ensuring our centres are receiving the maximum debit income. 
• Delivering exceptional service to both internal and external stakeholders.
• The role encompasses account management of customer accounts and the ability to escalate issues identified and actively participate in finding resolutions. 

A significant part of the workload is made up of important tasks consisting of data entry, support tickets, email, phone and live-chat response (inbound and outbound), with speed and accuracy being essential as is the ability to stay motivated and focused.

This is a Permanent Full-time role with a base salary of $63,067 plus super. Hybrid work type with a combination of WFH (Working from Home) and the Box Hill Office.

About You

This role requires a person with a strong focus on accuracy and accountability. You will excel in a hybrid working environment (remote and in person), with the ability to engage with teams all around the state. Key requirements include:

• A keen interest and demonstrable history in working across similar customer management systems or CRMs that support the customer and operations.
• Attention to detail and an interest in customer focused technology will see you be successful in this role.
• Ability to take on challenges as they arise and work well with others and enjoy a fast-paced environment
• Ability to deal with challenging enquiries whilst displaying the YMCA values.
• Helpful and professional manner with a focus on delivering exceptional service to both internal and external stakeholders.

At the Y Victoria, we are committed to empowering all Children and Young People to feel safe and be safe. As such, we ensure that all of our candidates are appropriately screened (including police check, working with children check and reference checks). To learn more about our commitment to safeguarding children and young people visit victoria.ymca.org.au

Benefits

At the Y Victoria, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

• Flexible working arrangements
• Opportunities for career development and growth
• Free access to gyms, recreation, and aquatics centres across the state

How to Apply

If this is you, click the Apply button.

Y Victoria is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds.

Y Victoria are proud to be a 2024 Circle Back Initiative Employer, we commit to respond to every applicant.