At present, our team benefits from the flexibility of a full-time remote work arrangement. However, prospective employees should be open to a possible shift to a hybrid work model in the future, which may necessitate periodic attendance at an office location based on the evolving needs of our organisation.
- Working from home allowance.
- Company laptop provided.
- Comprehensive medical insurance plan for you and your family.
Oscar Wylee is a leading optometry company with 130+ stores located in Australia, New Zealand and Canada, employing 1000+ worldwide. We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all.
We are an ambitious, solutions focused and energetic group passionate about making a positive difference to communities needing access to this important service. Our inhouse designers are influenced by the latest global fashion trends and bring the product to the customer direct from our manufacturers.
About the role
We are seeking a dynamic and knowledgeable individual to join our team as a Customer Service Executive. In this role, you will be assisting customers who contact us via online communication channels and provide support to our sales staff who work in our optical stores. Your expertise will be crucial in providing exceptional service and ensuring customer satisfaction.
The core responsibilities include
- Responding to customer online inquiries and provide guidance on our optical products and services.
- Responding to internal operational inquiries from our store-based workers about orders and other sales related activities.
This role requires a person who is available to work on weekends and outside normal business hours to ensure our stores are supported when they are working.
About the person
- Strong understanding of retail/shop sales environment, preferably in optics.
- Prior customer service experience in a retail or hospitality environment.
- Fluent in written and spoken English.
- Excellent problem-solving abilities and attention to detail.
- Strong computer software use skills.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Flexibility to work on a shift basis, including weekends.
If you are interested in joining a growing global network of optometry service providers please apply. We look forward to reading your application.
Due to the high volume of applications we typically receive for our roles we are only able to respond to shortlisted applications. However, by applying for this role you will have joined our talent community which will enable us to consider you for other opportunities.
- Published on 09 Jul 2024, 4:38 AM