Business Manager (CRM), +61

+61 is the Creative Studio from TBWA x OMD x Bear Meets Eagle on Fire dedicated to world class creativity for Telstra. We are looking for a Business Manager who has a passion for customer marketing and a love of creativity and data in equal balance.

The role will be working in a tight-knit, dedicated team responsible for the customer marketing activity for Telstra, one of Australia’s most prominent brands. World class creativity is the ambition for all the brands’ communications, and customer marketing is no exception.

The Business Manager will support the Business Director in the delivery of all customer marketing activity in collaboration with the creative and production teams, and clients.

In this role, you are responsible for ensuring that the agency is meeting the client’s needs and working with all the key functions that go into creating the agency’s output. This involves managing internal and external expectations and communications, constantly solving problems, financial project management and driving projects to completion.

The Ideal Candidate:

You will have some experience in and understanding of data-driven customer marketing, in particular integrated, digital and CRM campaigns. You will take pride in creating best in class creative work no matter how large or small.

You have an eye for detail and an organised streak. You’re curious, proactive, and have a strong sense of initiative. You’re collaborative and have excellent communication skills.

Key Responsibilities:

·      Project/campaign delivery, particularly through the production process

·      Managing the day-to-day project team (creative, strategy, production) liaison

·      Owning timelines and budgets (with input from Production)

·      Managing project financials including raising job numbers, estimates, invoicing

·      Arranging project team meetings; putting meetings into the diary

·      Helping to schedule resources

·      Ensuring we deliver projects on time and on budget

·      Running tasks briefs and post implementation reviews

·      Voicing points of view on how we could do things better, make the work better

Experience / Qualifications:

·      1-2 years’ agency experience in a CRM / 1:1 / Customer Marketing / Loyalty role

·      Have a clear understanding of marketing communications and agency processes

·      Strong organisational and interpersonal skills and high attention to detail

·      Strong communication and presentation skills

·      Ability to work and manage multiple smaller projects autonomously from brief to completion

·      Ability to deliver high standards of client satisfaction, measured through feedback

·      Experience creating master timing plans, cost estimates

·      Have integrated marketing experience – preferably in customer marketing channels eg. email, web, display, social, familiarity with data and related concepts