Technical Support Representative

Support the full range of construction equipment including Hitachi and Bell, performing diagnostic evaluations, trouble shooting, fault finding and hydraulic testing.

About Us

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA’s trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

Benefits - What's in it for you?

In return for your hard work and dedication you will receive:

• An attractive salary + fully maintained vehicle + opportunity to earn biannual bonuses!
• Permanent Full Time Position in a leading OEM with long term job security
• Exclusive staff discounts on Medibank Health Cover and a wide range of other products and services.
• Continuous training and upskilling with access to the latest technologies.
• A supportive management team which values your input in finding new and innovative ways of achieving success
• Be a key member in a leading OEM Team which genuinely ensures everyone is happy and safe at work!

The Opportunity

Hitachi has an exciting opportunity for a motivated individual to join the team based in Wacol, as a Technical Support Representative. This role will have you supporting branch staff, customers and OEM’s to ensure a high level of technical and product support is maintained.

Reporting directly to the Customer Support Manager, you will:

• Support the full range of construction equipment including Hitachi and Bell, performing diagnostic evaluations, trouble shooting, fault finding and hydraulic testing.
• Travel throughout the region providing expert technical and diagnostic support to our customers with technical issues, creating solutions to meet their needs.
• Maintaining regular contact with our Service team and customers, conducting machine inspections and customer reports.
• Submitting Field reports to the Factory on Technical issues and resolutions.
• Co-coordinating technical document distribution and updates.
• Assist Hitachi technicians with technical fault finding and diagnostics.

To be successful in this role, you will need to have excellent diagnostic and problem-solving skills, with demonstrated ability in providing resolutions to internal and external customers in a timely manner.

You will also need:

• A strongly developed awareness to personal and peer health and safety and displaying safety leadership.
• Relevant trade qualifications with excellent technical knowledge of construction equipment.
• Knowledge of Hitachi, Bell products would be an advantage.
• A commitment to deliver Total Customer Satisfaction to internal and external customers.
• A professional and diplomatic communication style, maintaining business critical relationships whilst delivering outcomes.
• Computer literacy in utilising OEM diagnostic software effectively and Microsoft office package.

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and whole-heartedly value diversity at our company.