Overview:
The SAP Senior Delivery Manager is responsible for overseeing the successful delivery of complex SAP projects and services, ensuring they meet organizational objectives and exceed client expectations. This role involves managing multiple project teams, coordinating with senior stakeholders, and ensuring the strategic alignment of SAP initiatives with business goals. The SAP Senior Delivery Manager will drive excellence in project execution, foster client relationships, and lead continuous improvement efforts within the delivery framework. The ideal candidate will have a deep understanding of SAP systems, project management methodologies, and a proven track record of managing large-scale SAP implementations. As an SAP Senior Delivery Manager, you will be responsible for ensuring that projects are delivered on time, within scope, and within budget while maintaining high levels of client satisfaction. You will work closely with clients, stakeholders, and crossfunctional teams to define project requirements, develop project plans, and manage project execution. Your role will also involve risk management, quality assurance, and continuous improvement of delivery processes.
Key Responsibilities:
• Strategic Leadership and Management:
o Lead the planning, execution, and delivery of high-impact SAP projects, ensuring alignment with organizational strategy.
o Develop and implement strategic project plans, including scope, timelines, budgets, and resource allocation.
o Provide direction and oversight to project managers, consultants, and cross-functional teams.
o Lead the delivery of SAP projects from initiation to completion.
• Portfolio and Resource Management:
o Manage a portfolio of SAP projects, ensuring optimal resource utilization and prioritization.
o Oversee resource planning and allocation to support project delivery and strategic initiatives.
o Address resource constraints and balance workloads across teams to achieve project goals.
o Manage project resources and allocate tasks effectively.
• Quality Assurance and Continuous Improvement:
o Establish and uphold quality standards for SAP project delivery, ensuring adherence to best practices.
o Conduct regular quality reviews, audits, and post-implementation evaluations.
o Implement continuous improvement initiatives to enhance project delivery processes and outcomes.
o Oversee quality assurance and ensure project deliverables meet quality standards.
o Foster a collaborative and high-performance work environment.
o Manage project resources and allocate tasks effectively. o Conduct project reviews and post-implementation assessments.
o Identify opportunities for process optimization and innovation.
o Drive continuous improvement of delivery processes.
• Client Relationship Management:
o Build and maintain strong relationships with senior clients and understanding their needs and expectations.
o Collaborate with clients to define project requirements and objectives.
o Serve as the primary point of contact for strategic client engagements, addressing concerns and providing updates on project progress.
o Collaborate with clients to define project value and objectives.
o Discuss client's priorities and goals beyond the current project, including add-on opportunities.
o Ensure client satisfaction through proactive communication, issue resolution, and value delivery.
o Monitor project progress and provide regular status updates to clients.
• Risk and Issue Management:
o Identify, assess, and manage risks across the SAP project portfolio, developing mitigation strategies.
o Monitor and resolve project issues promptly, minimizing impact on project timelines and objectives.
o Communicate risks and issues to senior management and stakeholders, ensuring transparency and accountability.
o Put forward and discuss alternative plans with senior client's stakeholders, where required.
• Financial Management:
o Oversee project financials, including budgeting, forecasting, and variance analysis.
o Ensure projects are delivered within budget and achieve financial targets.
o Provide financial insights and recommendations to stakeholders and senior management.
o Manage project profitability and support
• Team Leadership and Development:
o Lead, mentor, and develop a high-performance team of project managers and SAP professionals.
o Foster a collaborative and inclusive team culture, promoting professional growth and development.
o Conduct performance evaluations, providing feedback and guidance to team members. o Provide leadership and guidance to project teams.
o Coordinate with cross-functional teams to ensure successful project execution. o Ensure compliance with company policies and industry standards.
o Mentor and develop junior project managers.
• Reporting and Documentation:
o Prepare and maintain comprehensive project documentation, including strategic plans, performance reports, and records.
o Provide regular status updates and performance reports to senior management and stakeholders.
o Ensure documentation is accurate, up-to-date, and accessible to relevant parties.
o Should be wrapped up into different sections and be at the level of providing guidance and audit
. Minimum Qualifications:
• Bachelor’s degree in information technology, Business Administration, Project Management, or a related field.
• Minimum of 10-15 years of experience in project management or delivery management, with a focus on SAP projects.
• Proven experience in leading and managing large-scale, complex SAP implementations and multi-project portfolios.
• Deep understanding of SAP modules, functionalities, and integration points.
• Proficiency in project management tools and software (e.g., MS Project, JIRA, SAP Solution Manager).
• Exceptional leadership and team management abilities.
• Strong strategic thinking and problem-solving skills.
• Ability to work effectively with clients and stakeholders.
• Strong organizational and time management skills.
• Proficiency with risk management and quality assurance.
• Excellent communication and interpersonal skills.
• Ability to adapt to changing project requirements and priorities.
• Proficiency in budget management and financial reporting.
• Strong analytical and critical thinking skills.
• Commitment to delivering high-quality results. • Ability to manage multiple projects simultaneously.
- Published on 16 Oct 2024, 8:50 AM