Commercial Vehicle Service Advisor

About the Opportunity

We currently have an exciting opportunity for a Commercial Vehicle Service Advisor in our Nelson Branch. This role is integral to the success of CablePrice and we are looking for someone who wants to provide our customers with exceptional service.

In this role, your focus will be to provide a complete solution for the delivery of maintenance and service work to commercial vehicle customers, ensuring the customer experience is positive and maximised. You will become the point of contact for our customer, providing relevant, accurate, and timely information through each stage of the service process, ensuring customer expectations are not only met but exceeded building long lasting strong relationships.

Responsibilities include:

• Proactive service scheduling by keeping in touch with valued customers.
• Working on increasing after sales profitability.
• Working closely with the workshop to maximise utilisation of resources.
• Managing the work in progress (WIP) in partnership with the workshop.
• First point of contact for customers on the day to capture all repair and service work in detail.
• Present full service details and explain additional repairs and requirements to clients for authorisation.
• Processing of customer payment for invoices.
• Monitoring of daily repair orders and keeping customers informed of progress, delays and collection time.
• Raising Internal / warranty & customer invoicing and purchase orders.

To be successful in this role you will have:

• Excellent customer service skills.
• Proven organisational and planning skills.
• A strong commitment to Health and Safety.
• Exceptional stakeholder engagement skills.
• Excellent interpersonal skills both verbal & written.
• High level of computer literacy.
• The ability to perform under pressure and to prioritise and multitask in a time-driven environment.
• Demonstrated problem solving, logistics and/or service experience.
• Knowledge of the automotive or heavy transport industry would be desirable and will prove beneficial.

Why join CablePrice

If you want to work with the best, are passionate about excellent customer service and you want a successful future with CablePrice then this is the perfect role for you. In return, we are offering:

• Competitive Renumeration package: A rewarding salary ranging from $75,000+ dependent on skills and experience.
• Company Health Insurance: We offer Southern Cross's 'Wellbeing One' plan to our staff and have discounted premiums for your immediate family as well.
• Career Development opportunities: We are committed to ensuring that employees are developed and highly skilled.
• Boost Employee Benefits Program: 'Boost' connects all our employees with amazing discounts and offers from over 50 of New Zealand's favourite brands and stores.
• Uniform & PPE Gear: Customer-facing employees and technicians are supplied with uniforms; this includes PPE gear.
• Stability: CablePrice Ltd is a well-established and reputable company. This is a permanent full-time position (42.5 hours a week).
• Company Culture: Supportive management who value your input in finding new and improved ways to achieving success.
• Refer a Friend Bonus: Employees can earn up to $2000 with a successful referral.

About Us:

CablePrice (NZ) Ltd is a subsidiary of Hitachi Construction Machinery Co. Ltd with a nationwide sales, parts and service network. CablePrice is New Zealand's exclusive authorised dealer for Hitachi Construction Machinery, Bell Equipment, McCloskey International, HSC Cranes, Montabert, MB Crushers and Isuzu Industrial and Marine Engines. We are also authorised sales, parts and service dealer for Isuzu Trucks in Wellington, Mercedes light commercial vehicle Sales, Parts & Service dealer in Christchurch, Nelson, Greymouth and Invercargill, Parts and Service dealers for Mercedes-Benz, Freightliner and FUSO Trucks in Nelson, Greymouth and Invercargill and as of recently the full range offered IVECO from their light commercial, 4x4, right up to heavy duty on and off hi-way truck range in Palmerston North and Hastings.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

If you want to work with the best, are passionate about excellent customer service and want a successful future with CablePrice then this is the perfect role for you. Apply now!