Retail & Tourism Team Leader l Summerland Farm

About Us:

At Aruma, we believe in the power of diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that reflects the rich tapestry of humanity.

People love to work at Aruma because they get the satisfaction of knowing they are Supporting people to live a great life, the life they want, the life they choose. Aruma is BRAVE. That's what makes us a trailblazer, being part of our team means you need to meet our BRAVE behaviours (Bold, Respectful, Authentic, Value Teamwork, Excellent).

Summerland Farm is located on a beautiful macadamia and avocado farm, set high on the hills of the Alstonville plateau overlooking the Ballina coastline. It is a major tourism attraction, with a working farm, restaurant, functions centre, packing and dehusking facilities. This multi-award-winning attraction is a business of Aruma, committed to innovation, continuous improvement and building strong relationships through inclusive employment opportunities for people with disability.

Candidates with a disability are encouraged to apply! Your valuable insights will enrich our advocacy efforts and foster a more inclusive world.

About the role:

Our Restaurant Team Leaders provide effective supervision and support to a small team to carry out day to day operations. Team Leaders assists to maintain a high-quality standard to achieve business outcomes and to provide excellent customer service, ensuring repeat business in the restaurant.

This role will focus on providing specific coaching, sometimes on a one-to-one basis, enabling employees with a disability to develop skills that meet key performance outcomes for the hospitality and retail business services.  

Key Responsibilities:

• Support employees to effectively deliver hospitality products and services to customers and daily restaurant procedures were met
• Work collaboratively with team members to share knowledge that assists Supported Employees to develop skills and to achieve their employment goals
• Provided effective operational leadership, that increases team productivity and creates a positive values-focused culture
• Engage customers and create a positive experience within the hospitality space
• Maintaining a professional appearance and manner, keeping the working environment and tools/equipment of the trade clear and organised 

Benefits of working with Aruma!

• Salary Packaging: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free.
• Fitness Passport: Access to subsidised Gym membership
• Employee Assistance Program: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist.
• Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa.
• Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
• Job Satisfaction: Through making a real difference in peoples’ lives within a values-driven organisation.

About you:

• Qualification in hospitality; or equivalent knowledge and experience 
• Demonstrated experience in supervising employees and or teams
• Flexibility to work a range of shifts as per hospitality industry requirements, including weekends 
• A commitment to the Summerland Farm and Aruma’s Code of Conduct 
• Effective verbal and written communication and ability to adapt to individual needs
• Effective problem solving and technical skills to solve maintenance and customer matters
• Sound organisational skills and ability to prioritise work of a small team
• A practical understanding of food safety and WHS requirements
• Sufficient physical fitness to meet the manual handling and environmental requirements of the position 
• A current Australian driver’s license 
• Have NDIS Worker Screening Check and Police Check clearance OR be willing to complete
• Have a current First aid and CPR Certificate OR be willing to complete

Desirable: 

• Formal leadership training (such as Cert IV or Diploma of Frontline Management) 
• Previous experience working with people with disabilities
• RSA certificate

Ready to make a change? Apply Now!

Please contact talent@aruma.com.au if you require further information.

Only applicants with the right to work in Australia will be considered. Shortlisted applications will be required to undergo pre-employment probity checks i.e. Police Check and NDIS Worker Screening. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised closing date.