Student Support Officer

Endeavour College of Natural Health is the largest provider of complementary medicine higher education degrees in the Southern Hemisphere, with six campuses across Australia. Courses on offer are in the fields of Naturopathy, Nutritional and Dietetic Medicine, Chinese Medicine, Acupuncture and Health Science.

Backed by UP Education, the largest private tertiary training provider in New Zealand, 26,000 students educated every year, 50 campuses, 19 cities across New Zealand and Australia with 27 years academic experience and a highly experienced management & governance team.

We aim to be the leader in natural health education, producing experts that keep the world well. We look to transform passion into purpose and are committed to the future and success of natural health! 

About the role

This is a permanent, full-time position based in Fortitude Valley. You'll be the first point of contact for students’ enquiries via phone, email and face to face at their local campus student support and reception counter. These include general student FAQ’s, subject, progression and all queries that help a student progress in their studies throughout the student lifecycle.

Additionally, this role supports on-campus administrative, student common room facilities and activities support to facilitate engagement and enhance the student experience throughout the student journey from enrolment through to graduation.

Key Accountabilities include:

• Student enquiries support via face to face and tickets
• Participate, support coordination and delivery of campus events and campus tours
• Support student orientation process
• VET and International student contact point and enrolment officer
• Provide administrative support to Clinic & Operations Manager
• Front of house support and clinic reception (as required)

About you

• Relevant experience in similar customer-focused/admin roles
• Passion for providing an exceptional customer experience
• Team player who takes pride in their work and has an innate desire to drive growth and improvement
• Attention to detail and commitment to accuracy
• Ability to review processes and continually strive for excellence and look at opportunities to improve
• Tech-savvy with ability to learn new systems as required

Why work with us

We value our people, as such we focus on their continued professional development as well as their physical and mental wellbeing. Perks of Working at Endeavour include: 

• FREE UNLIMITED clinic consults in all of our disciplines
• 15% off all clinic dispensary and retail products 
• Employee Assistance program 
• Healthy snacks 
• Beautiful campuses located conveniently to public transport 
• Staff events 

To Apply

If you have a passion for helping others and the ability to find solutions, then we want to hear from you! Apply now by submitting your CV and a cover letter outlining why you are the ideal candidate for this position.

Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.  

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.