Network Senior Operations Specialist (APAC)Flexible

The Opportunity

WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. WSP's vast global network is today comprised of over 1,000 offices, 29 data centres, 1,300 data circuits, and is used by over 65,000 users.

To ensure the efficient operation of WSP's internal network services in the APAC Hub, we are seeking a talented and experienced Network Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. 

The overall team is dedicated to supporting IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of network operations with a primary focus on the services within the designated Hub. 

Your new role, what's involved? 

Related to network services and infrastructure: 

•  Working on highly complex matters and assignments of large scope, impact, and importance. 
• Working with professionals and management to identify opportunities for improvements in people, processes, and technology. 
• Leading team members on the development of methods, techniques, and various analytical approaches. 
• Guiding team members to solve significant problems/issues. 
• Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels. 
• Performing routine and health maintenance. 
• Managing upgrades & performance-related activities. 
• Identifying and correcting faults with services and infrastructure. 
• Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs). 
• Execution of business continuity tests. 
• Oversight and support of all related service supplier and/or manufacturer activities. 
• Proactive identification and resolution of issues before they affect service performance. 
• Identifying any improvements that can improve service levels. 
• Engaging in the problem management process. 
• Technical peer review and approvals for all related changes. 
• Support audit and compliance activities. 
• Management and maintenance of related platforms. 
• Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation. 

We'd love to hear from you if you have: 

The ideal candidate would meet all, or most of the below criteria: 

•  Bachelor’s degree in information technology, Computer Science, Engineering, or related field. 
• At least 6-8 years relevant and practical experience in a network operations role. 
• Extensive in-depth knowledge of network services and infrastructure. 
• Vendor certifications not a requirement, proven practical experience preferred. 
• Experience working in large/global enterprise IT with multiple distributed branch/campus sites. 
• Experience of working within ITIL aligned Service Management organisation. 
• Practical experience in managing, operating, and troubleshooting large, complex, multi-vendor networks that include WAN, Wired & Wireless LAN, Perimeter Security, Security Services Edge (SSE), Application Delivery Controllers/ Load Balancing, Cloud Networking, and Remote Access VPN. 
• Experience in managing networks that encompass the following technologies is advantageous: 
• Software-Defined-WAN (preferably Aruba/Silver Peak) 
• Cloud Networking (preferably Microsoft Azure) 
• Cloud-based Internet Security (preferably Zscaler Internet Access) 
• Unified Communications (preferably Microsoft Teams) 
• Remote Access Solutions (preferably Zscaler Private Access & Cisco AnyConnect) 
• Multi-vendor LAN switching (preferably Cisco and Aruba) 
• Multi-vendor wireless LAN (preferably Cisco and Aruba) 
• Next Generation Perimeter firewall technologies (preferably Palo Alto) 
• Application Delivery Controllers & Load Balancing (preferably F5 Networks) 
• Identity and Access Control Policy platform (preferably Cisco Identify Services Engine) 
• Experience in Network Automation and DevOps practices is highly desirable. 

 Skills/competencies:

• Excellent written and spoken English is required.  
• Competency in Chinese (Mandarin and/or Cantonese) is an asset. 
• Excellent interpersonal and communication skills, able to interact with all layers of management. 
• Ability to work with minimal supervision and little to no instructions. 
• Strong leadership and coaching skills. 
• Strong organizational and project management skills, with excellent documentation abilities. 
• Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. 
• Demonstrated experience in understanding and demonstrating compliance with information security requirements. 
• Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.  

About WSP

WSP is one of the world's leading engineering professional services firms, bringing together approximately 6,000 talented people across 15 offices in Australia. We are technical experts who design and provide strategic advice on sustainable solutions and engineer Future ReadyTM projects that will help societies grow for lifetimes to come. 

At WSP, we want you to embrace your curiosity and work in a culture celebrating different perspectives. With access to global scale and reach, you’ll connect with the brightest minds in the field to make the best work of your life.

We believe that in imagining a better future for us all, you’ll imagine a better future for you.

To find out more about our commitment to the health and wellbeing of our people, and the programs we’ve designed to help you thrive, go to our Benefits page.

Think this could be the opportunity for you? Apply now to begin your journey with WSP.

WSP. With us, you can.