Operational Improvement Manager

About Us

Zinfra is a leading infrastructure services provider committed to delivering exceptional solutions in the energy, utilities, and infrastructure sectors. We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our over 2000 team members across the East Coast, consistently strive to exceed our client’s expectations and make a difference in the communities we serve.

About the role

We’re seeking a new Operational Improvement Manager who will cultivate and empower a culture of growth, efficiency, and safety by leading the design, implementation, and nurturing of operational strategies. This role focuses on building supportive, compliant, and efficient processes that foster collaboration and continuous improvement. By aligning operational practices with industry standards and regulatory guidelines, the Operational Improvement Manager ensures teams have the resources and guidance to thrive. Through active engagement and field-based support, this role inspires operational excellence, guiding teams toward sustainable and innovative solutions for success.

Key Responsibilities include

• Developing, modifying, and communicating work practices, procedures, and standards for field-based activities, ensuring they comply with all legislative and regulatory requirements.
• Liaising with field personnel to monitor, audit, and continuously improve work practices.
• Leading, mentoring, and developing the operational team to ensure high performance and alignment with business objectives.
• Fostering a culture of continuous improvement, collaboration, and accountability within the team.
• Assisting in the development and implementation of strategic direction and annual operational plans.
• Identifying and driving cost-reduction and process improvement opportunities across operational activities.
• Acting as a key interface between Zinfra and United Energy, ensuring strong client relationships and excellent service delivery.
• Ensuring the timely and efficient delivery of services to meet or exceed client expectations
• Realising the implementation of safe work practices across the business and leading/assisting in the investigation of incidents

About You

You’re a dedicated leader with a natural ability to guide teams and inspire improvement. With an in-depth understanding of electricity distribution, regulatory frameworks, and operational systems, you are proactive in ensuring compliance and safety. Your collaborative mindset, strategic approach, and innovative problem-solving skills drive meaningful impact.

Required Skills and Experience

• Proven team leadership and operational improvement experience
• In-depth knowledge of electricity distribution and HSE standards
• Skilled in compliance auditing and regulatory management
• Strong interpersonal and client management abilities
• Proficiency in digital systems to enhance efficiency

We are a champion of equal opportunity employment and have committed to targets for gender equity and first nations representation in our workforce. We want you to come as you are by promoting an inclusive culture, both within our organisation and throughout the communities we interact with.

We welcome applications from people with diverse backgrounds including First Nations Peoples, people with differing abilities, LGBTIQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics.

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for potential long term career growth as part of our talent development and succession planning process.

Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry.

Recruitment Process

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check

Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.