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Customer Program Manager - Electrical (UE Contract)

LocationMelbourne, VIC
Work TypeFull time
Positions1 Position
Job no: 14861

About us

Zinfra is a leading infrastructure services provider committed to delivering exceptional solutions in the energy, utilities, and infrastructure sectors. We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our over 2000 team members across the East Coast, consistently strive to exceed our client’s expectations and make a difference in the communities we serve. 

 The Zinfra Projects and Infrastructure business is the trusted partner to deliver construction projects in Transmission Lines, Substations (Green and Brown field), Renewable energy storage and Green Gas infrastructure.  

About the Role

The CIC Team Lead oversees and guides the CIC group to ensure efficient delivery of services to commercial, industrial, and domestic customers.

This role involves supporting and managing the team to execute all projects and offers punctually, maintaining profitability and work quality in alignment with contractual obligations and key performance indicators.

In this role, you will also:

  • Encourage team performance reviews, career development, training, and succession planning.
  • Support project delivery efforts, including financial oversight and reporting aligned with organizational goals.
  • Identify and consider opportunities for improving business systems, processes, and workflows, assessing implications of system changes.
  • Assist the Customer Program Manager in forecasting and monitoring project budgets.
  • Ensure delivery of services meets customer expectations.
  • Cultivate positive relationships with key stakeholders to enhance contract management and achieve optimal business outcomes.
  • Represent Zinfra professionally in client meetings and serve as a primary interface between clients and operations.

About You

Ideally, you will be proficient in prioritisation and scheduling skills to optimize resource allocation. You should also possess advanced verbal, interpersonal, and negotiation abilities, maintaining a professional demeanour. Moreover, you will demonstrate a commitment to excellent customer service and quality improvement values, while embracing accountability as a capable collaborator.

You will also bring:

  • A team player mindset with the initiative to work autonomously.
  • Strong evaluative and problem-solving skills.
  • A talent for nurturing professional relationships.
  • A well-presented demeanour with a proactive, flexible approach to ensure delivery and quality.
  • A desirable minimum of 10 years' experience in capital works delivery.
  • Essential technical qualifications in the electricity industry.

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. 

Zinfra is a champion of equal opportunity employment and has committed to targets for gender equity and first nations representation in our workforce. We want you to come as you are by promoting an inclusive culture, both within our organisation and throughout the communities we interact with.  

We welcome applications from people with diverse backgrounds including First Nations Peoples, people with differing abilities, LGBTIQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics. 

Our people are our energy source and we offer meaningful benefits and rewards that work for you. This high profile role offers the opportunity for potential long term career growth as part of our talent development and succession planning process.   

Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of Zinfra's journey to shape the future of the energy and utilities industry.  

Notice to Third Parties: Zinfra does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.