Intake Administration Assistant

Intake Administration Assistant

Permanent Part-Time (32 hours per week)

Classification HS1a - HS1 (dependent on experience and qualifications)

About the role:

As a Intake Administration Assistant will provide efficient and effective intake services and administration support across the Community Services department of Yarrawonga Health. The Intake Administration Assistant will be highly organised and flexible within their day to day duties. This position will work as a member of the Community Services department and will provide high level administrative and clerical services within the Intake team. The role involves working collaboratively with intake and clinical staff, as well as clients and referrers in the community.

The role requires timely and efficient management and processing of incoming referrals, confidential management of medical record establishment and adherence to YH Intake processes. The position will also be required to perform administrative and reporting functions including correction of reporting errors, generating statistical and other reports, invoicing and data submissions as directed by the Operational Director of Community Services.

About you:

You are passionate about continuing to grow your career within the Rural Health industry. Solution focused and wanting to make a difference, you align your approach to strategise for achieving organisational and divisional goals. You are an employee that instils trust in your clients by demonstrating compassion and diligence.

Working closely with our Operational Director Community Services and the Community Services team your daily duties will include but are not limited to:

• Answer and direct incoming telephone calls to respond to queries of visitors/clients/staff/referrers;
• Complete the administration of the central intake process including phone calls, data entry and management of client records;
• Invoicing of clients, case managers or other patient funding sources;
• Complete eligibility checks for private patients;
• Ensure that the maintenance of office equipment is fully functional, effective and efficient and arrange appropriate maintenance where necessary.

For full details on the key responsibilities for this role, please refer to the Position Description.

We are looking for individuals who are dedicated, reliable, and possess a genuine passion for helping others. The ideal candidate will exhibit:

• Respect We are accepting and inclusive of the needs, expectations, beliefs and confidentiality of all people..
• Excellence We strive to deliver the highest standards and best outcomes, every time.
• Integrity We are open, honest and transparent, and accountable for our actions.
• Compassion We are empathetic and responsive to the individual needs of every consumer and their families.
• Collaboration We work as one team to deliver the best health outcomes for all consumers

Our staff have access to supportive mentoring, education and development programs. Salary Packaging is available for all staff. The successful applicant will be required to provide a current satisfactory police check prior to commencement.

More Information:

For more information regarding the role contact: Stephanie Kennedy, Operational Director Community Services via email on Stephanie.Kennedy@yh.org.au.

All employment with Yarrawonga Health is subject to and conditional upon a satisfactory Police Check, NDIS Worker Screening Check and Victorian 'Employee' Working with Children's Check.

YH is committed to a diverse and inclusive workforce and follows Equal Employment Opportunity Principles. We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

All healthcare workers are required to have mandatory Influenza vaccination and evidence of vaccination will be required prior to commencement.

Application Process:

All applications are to be submitted via Yarrawonga Health's website Yarrawonga Health Careers.

Please submit your application including a cover letter, resume, and responses to the key selection criteria found in the position description.

Applications close midnight 5th January 2024

*Interviews may be conducted prior to closing date.