IT Systems Analyst

Are you a proactive IT professional with a knack for process optimisation and system reliability? Join Kinetic Group, where we’re moving people, enhancing communities, and striving to be an employer of choice.

About the Role

As an IT Systems Analyst, you will be pivotal in managing, enhancing, and supporting Kinetic’s day-of-operations systems, including ticketing platforms, scheduling systems, and workforce management tools. Collaborating with IT teams, vendors, and internal stakeholders, you’ll ensure seamless system functionality, align operational processes, and drive service excellence.

What You’ll Do

• Oversee and maintain ticketing, scheduling, and workforce management systems.
• Provide technical support to resolve system issues swiftly.
• Conduct process mapping to identify inefficiencies and recommend improvements.
• Collaborate with vendors to enhance system performance and implement new features.
• Deliver training and create documentation for end-users.
• Analyse system data and present insights to management.
• Ensure compliance with all regulatory and company standards.

What You’ll Bring

• A Bachelor’s degree in Computer Science, Information Technology, or a related field.
• ITIL V4 Foundation Certification.
• Proven experience with operational systems such as ticketing and scheduling platforms.
• Strong skills in process mapping and problem-solving.
• Exceptional communication and collaboration abilities.

Why Join Us?

At Kinetic, we offer a fast-paced and supportive environment where you can grow and thrive. You’ll work with a dynamic team, contribute to community impact, and enjoy a culture that values innovation and excellence.

How to Apply

If you’re ready to take your career to the next level and contribute to our mission of improving community livelihoods, we’d love to hear from you.