Customer Delivery Senior Advisor

Are you ready to thrive?

Customer Service is the face of Water Corporation, dealing with account enquiries through to complex water and wastewater faults. It's no easy task! To ensure we have the right team to support our frontline colleagues, Customer Service has been on a journey of transformation, and new opportunities have been created.

The Customer Service team is more than just a group of individuals. They are a dynamic group that ignites enthusiasm, drives innovation, and sparks meaningful change. Committed to their shared vision, they thrive on open communication, one team culture, and a deep understanding of their customer's needs.

A role at Water Corporation can unlock the door to ongoing long-term career development opportunities; we also support training and development, flexible work arrangements, health and lifestyle programs and generous company benefits.

What the role will involve:

• Reporting to the Customer Delivery Team Leader, you will resolve complex customer and community network issues with internal and external stakeholders related to water, wastewater, and drainage services in the Perth metropolitan region
• You will act as the primary contact between the customer and the Water Corporation when things don't go as planned in the field.  You will manage escalated customer issues, incidents, and complaints on-site.  You're a thorough person, so you'll enjoy gathering information, reviewing alternatives, and undertaking decision-making in line with the Corporations values
• Leading with your strong customer focussed attitude, ensuring customer interactions are conducted in a courteous, respectful manner that enhances the reputation of the Corporation as well as ensuring customer concerns are managed with prompt resolution and are provided with proactive and timely information

Key skills and experience:

• You'll have a qualification in commerce, business, engineering, communications, or other related disciplines and/or significant experience dealing with complex customer enquiries
• From your people background you'll thrive in removing obstacles and providing a high level of customer service, making each and every customer feel heard, and their issue resolved
• With your considerable knowledge and understanding of the relevant legislation, policy, and procedures in relation to business and/or operations, you will be a 'go to person' to provide highly effective verbal and written communication skills with demonstrated ability to summarise complex issues into plain language for common use
• You’ll understand the importance of relationships, and have considerable experience building collaborative working relationships with internal and external stakeholders
• In addition, you will have considerable experience using corporate customer systems, and knowledge of Microsoft suite of applications

Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Applications close Monday 28th October 2024

Our commitment to a diverse and inclusive workplace

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 9420 2000.

To read our diversity and inclusion statement, please visit our website