Application Support Team Lead

About the Role:

As the Application Support Team Lead, you will be part of an Agile environment, leading a team of Application Support Analysts who support and maintain our applications that include our student management systems (SMS), learning management systems (LMS) and CRM Systems among other business applications.

This is a hybrid role that combines strong leadership with hands-on technical expertise, with approximately 60% of your time dedicated to people management and 40% to technical responsibilities.

As a Team Lead, you’ll be responsible for team development, performance management, and ensuring the team meets its service delivery goals. On the technical front, this role will facilitate by working with internal support team members and vendors to resolve problems that cause repeat support requests. 

About you:

You be an Application Support professional who thrives in a dynamic environment, excels at balancing leadership responsibilities with technical challenges, and is passionate about delivering exceptional application support while empowering their team to succeed.

You will have a strong background in Application Support as well as having recent experience with lead/people management responsibilities.

Key Requirements include:

• Recent experience leading an Application Support team with proven people leadership and management skills
• Strong technical background working in an application support role
• Good understanding and experience working with LMS, SMS, and/or CRM's
• Excellent communication and stakeholder engagement skills
• Proven ability to work on concurrent tasks with a high level of accuracy and attention to detail.
• Well-developed analytical and problem-solving skills.
• A collaborative team approach and positive can-do attitude.
• Experience working in an agile environment
• Education sector experience with an understanding of educational processes and compliance is highly advantageous

Who we are:

UP Education is a leading Australasian dual-sector education group, delivering foundation, vocational and higher education to domestic and international students. At UP Education, we are on a mission: to elevate and empower students to unlock their potential. Known for our agility, and responsiveness to the changing world. 

What sets us apart from other tertiary providers? It is, quite simply, our people. Our teams come from a wide range of educational and cultural backgrounds and offer a broad diversity of professional experience. But we all have one thing in common – we are all firm believers in the power of education to transform lives and they all have the drive to make a significant impact in the communities with which they work.

We believe learning should be defined by the exceptional and at UP Education we have an ongoing commitment to the development of our staff. 

To find out more about us, please visit https://www.up.education/

Why work with us

• Flexible working with a hybrid work arrangement balancing between home and our office based in central Ponsonby
• Supportive team environment with ongoing commitment to your training and development
• Fantastic opportunity to be part of an energising team and growing company

Our application process:

To apply for this position, please submit your resume and a cover letter detailing your relevant experience and interest in the role.

Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. These are voluntary disclosures and candidates can elect not to answer these questions.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.