Service Desk Support AnalystHybrid

Role Type: Permanent, Full-Time

In a world where change happens faster with each new day, education forges pathways for the future. At UP Education, we are on a mission: to elevate and empower people to unlock their potential. Known for our agility, and responsiveness to the changing world, UP Education has launched a proprietary online learning platform to meet the growing needs of borderless education.

We believe learning should be defined by the exceptional and at UP Education we have an ongoing commitment to the development of our staff. 

Alongside our online services we also have 30+ campuses in 10+ locations across Australasia ensuring widespread accessibility to education for our learners. 

To find out more about us, please visit https://www.up.education/  

About the role: 

Based in our lovely Ponsonby office, you will be responsible for supporting users and systems, keeping track of problems and resolutions, onboarding/offboarding users and documenting. 

Key Accountabilities include:

• Triage and escalation or resolve tickets
• Provide technical support via a range of support tools
• Onboard and offboard staff
• Document FAQ/Help guides
• Maintain the asset register
• Take ownership of problems and see them through to resolution

About you:

Ideally, you will also have the following skills and attributes:

• A relevant tertiary level qualification or equivalent experience
• 1 – 2 years’ experience will be advantageous
• Experience in the following will be advantageous:
• MS Windows
• M365 Support
• Active Directory
• Azure Fundamentals
• Well-developed analytical and problem-solving skills
• Fantastic customer service skills
• Ability to build strong stakeholder relationships and excel at stakeholder communication
• Well-developed oral and written communication skills with the ability to communicate information and concepts effectively
• Good interpersonal skills
• Effective organisation skills
• Ability to prioritize work and manage pressure to meet deadlines

Why work with us?

• Ongoing commitment to your training and development
• Lovely Ponsonby Office with close proximity to public transport
• Flexibility to WFH 2x a week (depending on business requirement)
• Fantastic opportunity to be part of an energising team and growing company

Our application process:

Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. These are voluntary disclosures and candidates can elect not to answer these questions.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process.  We celebrate diversity and we are committed to an inclusive work environment.