Campus Operations Coordinator

At UP Education, we believe that learning should be defined by the exceptional! For over two decades, we have built an innovative, student-centred learning community that provides outstanding education opportunities for students seeking a tertiary study experience in New Zealand and Australia.  

UP International College New Zealand is our University Pathways division within UP Education.  

Partnering with globally respected universities, UP Education supports international students from all over the world to successfully transition into English-speaking universities in Australia and New Zealand. We partner with three leading Universities in New Zealand delivering a range of specialised Foundation Studies courses and English language programmes.  

To find out more about us, please visit https://partnerships.up.education/ 

About the role:  

The Campus Services Coordinator is the first point of contact for visitors, providing exceptional customer service and administrative support. In addition, this role will involve coordinating facility maintenance and ensuring health and safety protocols are adhered to.

Key responsibilities will include the following:  

• Visitor and Communication Management: Greet visitors, manage the reception area, handle mail and deliveries, and efficiently manage phone calls and emails
• Customer Service Excellence: Maintain high service levels, act as a liaison between internal and external parties, and foster positive relationships with clients, visitors, and staff
• Administrative and Business Support: Provide comprehensive administrative support, including scheduling, managing campus information, coordinating ID/access cards, maintaining office supplies, preparing reports, and supporting events.
• Facility Maintenance and Safety: Conduct daily facility inspections, address maintenance issues, oversee repair projects, ensure cleanliness, support safety checks, and implement maintenance programs.
• Health and Safety Oversight: Assist with health and safety activities, ensure compliance with emergency procedures

About you:  

• At least three years of experience in a similar role, with a demonstrated understanding of the business requirements and best practices.
• Good stakeholder communication skills, and proficiency in verbal and written English.
• Self-motivation, accuracy, and attention to detail.
• Able to work independently and make decisions under minimal supervision.
• Ability to handle confidential information with discretion, as appropriate, and work independently and make decisions under minimal supervision.
• First Aid trained, or willing to be trained. 

Why work with us?  

• Meaningful brand and a rewarding opportunity to guide students into their educational journey 
• We value individuality and welcome your ideas and voice 
• Gain insight into the broader business by collaborating with core stakeholders 
• Join a team dedicated to propelling your career while embracing exciting challenges 
• 3-week Xmas close-down period to relax and enjoy the summer with family and friends 

Our application process:  

Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. These are voluntary disclosures and candidates can elect not to answer these questions. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.