Administrative Service Coordinator

Role type: Permanent, Full-time

About us: At UP Education, we believe that learning should be defined by the exceptional! For over two decades, we have built an innovative, student-centred learning community that provides outstanding education opportunities for students seeking a tertiary study experience in New Zealand and Australia.

UP International College New Zealand is our University Pathways division within UP Education.

Partnering with globally respected universities, UP Education supports international students from all over the world to successfully transition into English-speaking universities in Australia and New Zealand. We partner with three leading Universities in New Zealand delivering a range of specialised Foundation Studies courses and English language programmes.

To find out more about us, please visit https://partnerships.up.education/

About the role:

This role entails providing support to ensure smooth and efficient business processes, aligning policies with regulatory requirements, maintaining consistent service levels, and upholding compliance standards at all times. Training on processes will be provided.

Key responsibilities include:

Regulatory and compliance

• Stay up to date with requirements (Education Code, NZQA, TEC, MOE and INZ); Incorporate any updates into daily operations;
• Engage with governance bodies and relevant stakeholders; Guarantee compliance regarding enrolments (visas, insurance, accommodation, etc)

Daily Operations

• Respond to and resolve incoming emails;
• Maintain a high level of service to support students and liaise across departments for solutions;
• Management of international student social events on campus;
• Input student data in SMS, organise homestay & accommodation, finance procedures- invoicing, etc.
• Admin tasks – arranging staff/student cards, office supplies, any other business requirements            

About you:

• At least a couple of years of experience in a similar role, with a demonstrated understanding of the business requirements and best practices.
• Experience using CRM, Artena, SELMA, or any other SMS is preferred
• Good stakeholder communication skills, and proficiency in verbal and written English.
• Ability to speak Mandarin would be highly regarded
• Self-motivation, accuracy, and attention to detail.
• Able to work independently and make decisions under minimal supervision.
• Ability to handle confidential information with discretion, as appropriate, and work independently and make decisions under minimal supervision. 

Why work with us?

• Join a rapidly growing and well-established college with a 25-year presence.
• Professional growth opportunities within the business.
• Rewarding environment that empowers international students and helps shape their future.
• Ongoing commitment to your training and professional development

How to apply

To submit your application, please hit the “Apply” button and include your CV.

Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.  

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.