Program Advisor

• Play an integral part in our students’ progression and success
• Contribute to the enhancement of student services
• Join a team that values collaboration and communication

Be challenged and imagine with us

Are you passionate about providing exceptional administrative support to enhance students' experience? Do you excel in fostering collaborative relationships and identifying opportunities for improvement? If so, we invite you to join our team as a Program Advisor, responsible for ensuring the seamless operation of academic programs within our shared student services model. As a Program Advisor, you will play a vital role in ensuring that our students are supported as they progress through their educational journey and contributing to their overall success. Some of your core responsibilities include:

• Developing, maintaining, and applying a depth of knowledge and expertise relating to academic programs in order to provide exceptional customer service to students and Colleges.
• Supporting and advising academic staff on a range of business processes relating to various aspects of degree programs including, but not limited to:
• Program and course information for students
• Enrolment and credit transfer
• Monitoring of students’ progression
• Managing student cohorts
• Facilitating the resolution of student services enquiries
• Keeping thorough, accurate and up-to-date case notes, and ensuring all advice work is delivered to agreed quality and consistency standards.

This ongoing position is full time at a HEW6 Higher Education Level and will be based at our Callaghan and Nuspace campus.

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

• The remuneration for this position is from $90,316 - $99,655 p.a. + superannuation and is commensurate with skills and experience
• Flexible working arrangements (in line with the University’s Flexible Work Policy)
• 17% super and salary packaging
• Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
• Discounts in private health insurance, gym memberships, software, travel and more
• Wellbeing programs

Your next steps 

Please visit here for a guide on how to apply for a role.

If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application.

Your application must include:

• Your resume
• A cover letter outlining your motivation to apply for this opportunity
• A statement addressing the Essential Criteria listed below:

1. Demonstrated commitment to providing quality customer service and ability to manage pressure in a fast-paced, customer service environment.
2. Excellent oral and written communication skills, with the ability to use tact and diplomacy, to a diverse audience.
3. Outstanding organisational skills with a proven ability to multi-task, prioritise and meet deadlines whilst working both autonomously and collaboratively in a shared service model.
4. Commitment to building relationships with internal stakeholders, engaging with feedback and new ideas wile contributing to a strong sense of collegiality within and across team
5. Knowledge of, and experience in interpreting and applying workplace policy
6. High level computer literacy skills and demonstrated ability to learn and work with new systems. Experience using a student management system would be desirable.

 Please upload your Cover Letter and response to the requested Criteria as one PDF document.

Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).

For specific position enquiries, please contact Josh Seymour, Manager Program Advice on (02) 4913 8237 or via email Josh.Seymour@newcastle.edu.au 

Having Difficulties? Please reach out to us: employment@newcastle.edu.au

Closing date: Sunday 22 September 2024 at 11.59pm AEST

We are excited to be Looking Ahead with you

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