Client Support Officer

About us

Across our campuses in Newcastle, the Central Coast, Sydney, and Singapore, the University of Newcastle supports over 37,000 students and employs more than 2,500 staff.

Our Digital Technology Services team offers a collaborative and supportive environment, where we are committed to customer service and continuous improvement. If you thrive on challenges, value diverse perspectives, and have a growth mindset, you'll be a great fit with us.

The role

As a Client Support Officer, you will have the opportunity to work across multiple support zones and engage with staff and students across the University. 

Some of your key responsibilities include:

• Providing accurate and timely Level 1 and Level 2 desktop support through various channels (phone, email, remote control, in-person).
• Setting up, supporting, and maintaining laptops, printers, and other IT equipment.
• Maintaining/updating knowledge base articles

A more comprehensive list of responsibilities can be viewed in the position description.

This is a permanent, full-time role, working a rotating roster between 8 am – 6 pm, Monday to Friday. You will be based at our Callaghan Campus, located on Awabakal and Worimi land.

Please note that walking some distances on campus and lifting equipment is an inherent part of this role. 

About you

Our ideal candidate will have:

• Relevant qualifications and experience in IT Support Services.
• Exceptional communication and interpersonal skills, with the ability to translate technical information to non-technical audiences.
• Proficiency in diagnosing and resolving issues with end-user technologies, including PC and Mac systems, Microsoft Office suite, and mobile devices.
• Strong customer service and IT service management skills.

Additional requirements

• Availability to work on a rotating roster (8 am – 6 pm, Monday to Friday):
• Week 1: 8 am – 4 pm
• Week 2: 9 am – 5 pm
• Week 3: 10 am – 6 pm
• Current work rights in Australia. Visa sponsorship is not available for this position.

Remuneration and benefits

The salary for this position will range from $ 77,858 to $ 90,316 + 17% superannuation, commensurate with skills and experience.

We also offer additional perks such as extra leave, flexible working options, and staff discounts. For more details, explore our Benefits at a Glance page.

How to apply

If you are viewing this ad on a job board, please click ‘Apply’ to be redirected to the University’s website, where you can review the full Position Description and submit your application.

Please include the following:

1. Your resume.
2. A cover letter (no more than 2 pages) outlining your interest in the role and how your skills and experience align with the position’s requirements.

Applications close: 13th October, 11:59 PM (AEDT).

Contact Us

Position enquiries? For specific position enquiries, please contact Brian Mullaly, Manager, Client Support via email Brian.Mullaly@newcastle.edu.au 

Having Difficulties? Please reach out to us: employment@newcastle.edu.au

Alternative pathways? We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you need alternative ways to view the Position Description or submit your application, please don't hesitate to contact us at employment@newcastle.edu.au.  We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process.

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