Student Success Assistant

Be challenged and imagine with us

As Student Success Assistant, you will support various administrative functions aimed at enhancing student success. You will possess excellent communication skills, a customer-centric mindset, and a proactive approach to supporting student engagement and retention efforts.

In this role you will:

• Assist in diverse administrative tasks to support student success initiatives.
• Provide high-quality customer service to students through various channels.
• Assist with events, activities, advice, and support for students through their onboarding and orientation.

This continuing position is full time and will be located at the Callaghan Campus (Awabakal and Worimi land).

How will you inspire us?

You will have:

• Demonstrated experience in administration with a strong customer service focus.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritise effectively.
• Strong attention to detail and problem-solving abilities.

What we offer

The remuneration for this position is from $71,626 to $77,858 + 17% superannuation and is commensurate with skills and experience. 

We offer a range of benefits and employment conditions that help you balance your commitments, stay healthy, and work effectively. For information on our employee benefits (such as leave, flexible working, discounts in private health insurance and gym memberships, and salary packaging) please visit here.  

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

Your next steps

Important information before you apply:

• Please visit here for a guide on how to apply for a role.
• If viewing this on a job board other than the University's please click ‘Apply’ (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
• Applications for this position will only be accepted from those with Australian residency or a valid work permit.

Your application:

Your application must include:

• Your resume.
• A cover letter outlining your motivation to apply for this opportunity.
• A statement addressing the Essential Criteria listed below (these may differ slightly from the Position Description, please only respond to the below in your application).

1. Completion of an associate diploma level qualification with relevant work experience, or a certificate level qualification with post-certificate relevant work experience; or an equivalent combination of relevant experience and or education and training
2. Demonstrated high level of customer service and administrative skills including the ability to prioritise multiple tasks, meet deadlines and maintain attention to detail.
3. Well established interpersonal, written and communication skills, including the ability to participate in a team environment demonstrating clear communication and mutual respect.

Please upload your Cover Letter and response to the requested Criteria as one PDF document. This document should not exceed 3 pages.

We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application, please reach out to employment@newcastle.edu.au.

We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process.

Contact Us

For specific position enquiries, please contact Rob Brooks, Manager Student Information and Communications on (02) 4921 6581 or via email at rob.brooks@newcastle.edu.au

Having technical difficulties? Please reach out to us: employment@newcastle.edu.au Please note, we do not accept email applications.

Closing date: Sunday 22 September 2024 at 11.59pm AEST

We are excited to be Looking Ahead with you

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do. 

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.  

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