- Showcase your passion and exceptional customer service skills to ensure a positive student experience
- Work with stakeholders to develop engagement opportunities and resources tailored specifically for international students,
- Engage in meaningful work that bridges cultural divides and promotes intercultural understanding among students and the community
This position is responsible for delivering a high level of customer service to international students, university colleagues, and external stakeholders.
It involves delivering a range of services advice and engagement opportunities, designed to support the orientation and success of international students studying at the University of Newcastle., This role will work closely with stakeholders from Student Central and with multiple Divisions across the University, including Colleges, Entities, as well as Government and Community bodies.
Be challenged and imagine with us.
In this role you will be responsible for but not limited to:
- Providing practical welfare support to international students
- Developing relevant and interactive support resources specifically for international students
- Maximising their pre and post arrival and study experience by providing advice and assistance
You will inspire us with your:
- Exceptional customer service skills
- Your passion to ensure a positive student experience
- Your ability to build strong working relationships with key stakeholders
About our University
The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities.
For more information click here – Our Uni.
About the Unit
Student Central is responsible for supporting and enabling the student journey to enrich the educational experience at the University with a holistic approach to the student experience, Staff in this domain work to connect students to the support and services they need through a streamlined approach to administrative processes and a range of student engagement initiatives.
This role is a continuing full-time position at a HEW 6 Higher Education Level and will be located at the Callaghan Campus. Routine travel will be required to other Newcastle campuses and occasional work required at our Central Coast and Sydney Campuses.
What we offer
In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.
These include:
- The remuneration for this position is pro-rated from $90316 + superannuation and is commensurate with skills and experience
- Flexible working arrangements (in line with the University’s Flexible Work Policy
- 17% super and salary packaging
- Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
- Discounts in private health insurance, gym memberships, software, travel and more
- Wellbeing programs
For information on our employee benefits (such as flexible working, discounts in private health insurance and gym memberships and salary packaging) please visit here.
Your next steps
Click the Apply button to be redirected to the advert on our University of Newcastle jobs page where you will find a guide on how to apply and gain access to the job description
Your application must include:
- Your resume
- A cover letter outlining your motivation to apply for this opportunity
- A statement addressing the Essential Criteria listed below
- Demonstrated experience in working with international students in a higher education sector or diverse populations in comparable sectors in the areas of student support, and student engagement.
- Understanding of the ESOS Act and National Code 2018 and how they apply to international students and the University.
- Well-developed communication and interpersonal skills including the capacity to build relationships with stakeholders.
- Demonstrated experience in cultural competence, especially participating ethically and effectively in personal and professional intercultural settings.
- Demonstrated experience and commitment to providing excellent customer service.
Please upload your Cover Letter and response to the requested Criteria as one PDF document.
Your Cover Letter and Response to the Essential Criteria should not exceed 2 pages (approximately 2
For specific position enquiries, please contact Anna Carlstrom, Team Leader, International Student Support on (02) 4921 5673 or via email Anna.Carlstrom@newcastle.edu.au
Having Difficulties? Please reach out to us: employment@newcastle.edu.au
Closing date: Sunday 11th August 2024 at 11.59pm AEST
We are excited to be Looking Ahead with you