Quality Officer

Be challenged and imagine with us

As Quality Officer, you will play a key role in developing and overseeing quality assurance processes across Infrastructure and Facilities Services (IFS). Focused on standardisation and compliance, the role supports improved operational efficiency and alignment with the university’s strategic objectives.

This is a newly created role with real opportunity to shape quality practices and make a lasting impact across the division.

In this role you will:

• Lead the development, implementation, and governance of quality assurance processes across IFS.
• Analyse, audit, and review existing procedures and documentation, identifying gaps and refining processes to meet compliance and university standards.
• Monitor and evaluate quality performance, identifying opportunities for improvement and implementing corrective and preventative actions.

This continuing position is full time and will be located at the Callaghan Campus (Awabakal land).

How will you inspire us?

You will have:

• Proven experience in a quality, compliance, or audit-focused role within a large and complex organisation.
• Knowledge of relevant regulations, legal requirements, and standards related to Quality Management Systems, including ISO 9001, as well as records management practices.
• Strong analytical and critical thinking skills, with the ability to work independently and interpret policy, process, and legislation.

What we offer

The remuneration for this position is from $103,641 to $116,596 + 17% superannuation and is commensurate with skills and experience. 

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

• 17% super and salary packaging.
• Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme.
• Discounts on private health insurance, gym memberships, software, travel and more.
• A range of support and wellbeing programs.

For more information on benefits and conditions, please follow this link.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

Your next steps

Important information before you apply:

• If viewing this on a job board other than the University's please click ‘Apply’ (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
• Applications for this position will only be accepted from those with Australian residency or a valid work permit.

Your application:

Your application must include:

• Your resume.
• A cover letter outlining your motivation to apply for this opportunity.
• A statement addressing the Essential Criteria listed below (these may differ slightly from the Position Description, please only respond to the below in your application).

1. A degree with at least 4 years subsequent relevant experience; or extensive experience and management expertise in technical or administrative fields; or an equivalent combination of relevant experience and/or education/raining.
2. Relevant experience in Quality Auditing, Business Management or previous experience in Quality coordination within large and complex organisations.
3. Experience with developing and managing projects related to quality improvement, audits and process optimization.
4. Strong analytical abilities, and proven ability to analyse data, evaluate information and identify efficiencies with a continuous improvement mindset.
5. Ability to train employees in quality standards, quality management processes and best practice. Able to develop and maintain training materials.

Please upload your Cover Letter and response to the requested Criteria as one PDF document. This document should not exceed 3 pages.

We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application, please reach out to employment@newcastle.edu.au.

We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process.

Contact Us

For specific position enquiries, please contact Ric Toshack, Senior Manager, Quality, Safety & Improvement on (02) 4945 3673 or via email at ric.toshack@newcastle.edu.au

Having technical difficulties? Please reach out to us: employment@newcastle.edu.au Please note, we do not accept email applications.

Closing date: Tuesday 6 May 2025 at 11.59pm AEST

We are excited to be Looking Ahead with you

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do. 

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.  

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