Franchise Relationship Manager

Robert Harris - committed to providing exceptional coffee across New Zealand. With a rich history rooted in quality and community, our passion for coffee is evident in every cup, as we strive to create a welcoming space where customers can enjoy great conversations and memorable moments.

About the Role:

We’re looking for a Franchise Relationship Manager to be the key link for our Robert Harris Café Franchisees. This is a hands-on, dynamic role that requires relationship-building skills, autonomy, and a passion for the café industry.

You’ll play a crucial role in supporting and training our Franchisees, ensuring they uphold Robert Harris standards while driving profitability and customer satisfaction. No two days will be the same, you’ll be guiding new Franchisees, leading front-of-house training for new café openings, and providing ongoing support both on-site and over the phone.

This role involves regular travel, quarterly visits to Auckland, and trips to the Lower North Island as needed.

In this role, you will act as:

• The Promoter: Introducing and reinforcing our systems and standards to drive operational excellence and enhance brand integrity.
• The Coach: Providing hands-on training and support, empowering Franchisees and their teams to achieve profitability and deliver exceptional customer experiences.
• The Relationship Builder: Working closely with Franchisees, offering guidance and advice to help them succeed in their business journey.

About You:

We are looking for an enthusiastic individual to be the face of the Robert Harris brand, someone who genuinely embodies our values and passion for coffee. You will have a solid background in hospitality (café management is ideal) with the ability to make informed decisions and provide relevant advice to various franchise owners. Resilience and flexibility are also essential, as is the ability to adapt quickly to changing circumstances. As a confident and empathetic communicator, you will excel at building strong relationships with franchisees, empowering them to reach their goals. A proactive mindset and a dedication to fostering the growth and profitability of our franchise network will make you the perfect fit for this position.

Why join us as our Franchise Relationship Manager?

With us, every day presents an opportunity for growth, steeped in the rich traditions and expert knowledge of our extensive network. You’ll enjoy a flexible work-life balance, with the option to work from our office, our cafes, or the comfort of your home. We also offer recharge leave, an initiative that provides our team 5 additional days off annually to recharge in whatever way you like, in support of your personal and professional growth. Your role and learning opportunities will be fostered by a leader who is equipped with a deep understanding of the Robert Harris brand. You will be provided with a company vehicle and all necessary tools of the trade to support you in your role.