Franchise Relationship Manager

Robert Harris:

For over 70 years, Robert Harris has been more than just a coffee brand—we’ve been a staple in Kiwi communities, bringing people together over expertly crafted coffee. Born and bred in New Zealand, our story is deeply intertwined with the places we serve and the people who call them home. 

Today, we’re proud to have 35 cafés operating across the country, each one locally owned and operated by passionate franchisees who share our commitment to quality, consistency, and creating welcoming spaces for customers. Our franchise network is the backbone of our brand, ensuring that no matter where you are in New Zealand, you can count on a great cup of Robert Harris coffee served with genuine Kiwi hospitality. 

We believe in supporting our franchise partners every step of the way - offering guidance, resources, and a strong brand legacy that sets them up for success. As we continue to grow, our focus remains on fostering strong, profitable businesses that serve as community hubs, where locals gather to catch up, connect, and enjoy a moment of comfort in their busy day. 

Your Focus: 

As a Franchise Relationship Manager, you’ll be instrumental in strengthening and growing our café network. You’ll work closely with our franchisees to drive performance, profitability, and operational excellence, ensuring each café thrives as a successful local business. This role is a unique mix of strategic leadership and hands-on support, giving you the opportunity to lead change, build strong relationships, and make a real impact within a brand that is proudly New Zealand. 

This is an opportunity to take ownership, drive innovation, and support franchisees in achieving their goals. 

Your Profile: 

You’re a strategic thinker with a passion for hospitality and a knack for problem-solving. With experience in multi-site management, franchise operations, or key account management, you’re comfortable balancing big-picture improvements with day-to-day franchisee support. You have a grasp of business financials, compliance, and operational efficiencies, and you thrive in a dynamic, fast-paced environment. Your ability to build strong relationships, drive innovation, and manage projects effectively makes you a perfect fit for this role. If you have experience in franchise management, you’ll hit the ground running. 

What’s on offer?  

With us, every day presents an opportunity for growth, steeped in the rich traditions and expert knowledge of our extensive network. You’ll enjoy a flexible work-life balance, with the option to work from our office, our cafes, or the comfort of your home. We also offer recharge leave, an initiative that provides our team 5 additional days off annually to recharge in whatever way you like, in support of your personal and professional growth. Your role and learning opportunities will be fostered by a leader who is equipped with a deep understanding of the Robert Harris brand. You will be provided with a company vehicle and all necessary tools of the trade to support you in your role.