IT Service Technician – L2

About us:

UCC is a business with a strong pioneering history in coffee that has been producing coffee since its establishment in 1933. It creates innovative and sustainable brands for Australasia and beyond. Locally born, our coffee brands are amongst the regions most respected, most iconic, most loved, and most consumed. Eight brands make up the portfolio of UCC in Australia and New Zealand, some of these include Espresso Mechanics, Toby’s Estate, Mocopan, Robert Harris, L’affare and Atomic Coffee Roasters.

Why join us as our IT Service Technician?

Step into an exciting IT Service Technician role where no two days are the same at UCC Coffee! In this position, you’ll take the lead in resolving helpdesk tickets and providing essential support to team members, ensuring their technical needs are met with efficiency. As a key player in our IT operations, your responsibilities will include:

• Troubleshooting hardware, software, and network issues.
• Setting up laptops, phones, and user accounts for new employees.
• Supporting Windows 10/11, Office 365, and Microsoft cloud infrastructure.
• Assisting with IT project work and contributing to process improvements.
• Maintaining the helpdesk queue and ensuring timely, customer-focused resolutions.
• Documenting fixes, troubleshooting processes, and creating user training manuals to build a knowledge base that employees can access to resolve common issues.
• Providing in-person and remote troubleshooting through diagnostic techniques and ensuring comprehensive solutions.

While you’ll need to be proactive and self-motivated, you’ll be supported by a team that values growth, collaboration, and innovation. This role primarily involves working at our North Strathfield office, with occasional rotations to two other sites as needed, offering variety and exposure to different environments. You’ll have the chance to develop your skills in a corporate setting while reporting to a manager who is not only highly knowledgeable but also approachable, supportive, and brings a great sense of humour to the team—a key reason why this role is so rewarding!

Who are we looking for?

We’re searching for someone who thrives independently in a hands-on IT environment, ready to tackle both routine tasks and unexpected challenges with a can-do attitude and a willingness to roll up their sleeves to get the job done. The ideal candidate will have a customer-centric mindset, be proactive and self-motivated, eager to learn, and bring solid technical proficiency to the role. You'll not only be solving day-to-day issues but also contributing to a collaborative and innovative team, embracing opportunities to grow your skill set and work with cutting-edge tools. If you're adaptable, solutions-focused, and excited to make a real impact, we want to hear from you!

What do we offer? 

Joining our business means immersing yourself in the world of coffee and leveraging exciting learning opportunities across our Australia and New Zealand UCC business. Our commitment to your growth includes career development, coffee, and a focus on your wellbeing, offering "recharge leave" which is five additional days annually to recharge in your preferred way. 

This is a full-time permanent, Monday-Friday position based in Sydney, North Stratfield.