Cloud Support Engineer

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

As our valued Cloud Support Engineer, you will play a vital role in providing Level 2 support for TPG’s on-premise Customer Cloud Infrastructure platforms. You’ll draw on your deep understanding of cloud infrastructure environments, including installation, configuration, and troubleshooting of cloud services to generate high-level and detailed designs, and provide operational support for complex fault investigations.

You'll make an impact by:

• Providing Level 2 technical support for on-premises customer cloud infrastructure, including installation, configuration, and troubleshooting of cloud services.
• Monitoring and maintaining the health of the on-premises customer cloud infrastructure, including capacity management, performance tuning, and fault management and reporting.
• Handling the provisioning of new services to customers, monitoring and fault management of infrastructure devices with key stakeholders.
• Leading and performing trials and lab tests to validate technology solutions.
• Interacting with pre-sales and other team members to understand project requirements from various stakeholders and liaising with vendors to provide technical solutions.

What you’ll bring:

• Information Technology and/or demonstrated work experience with cloud infrastructure environments.
• Proven ability to exercise independent judgement and work with limited supervision.
• Strong customer focus, both internally and externally, in execution of accountabilities.
• Good time management and prioritisation skills.
• Strong problem-solving, multitasking, and time management skills.

Ideally, you will also have:

• Experience using operating systems such as Windows/Unix and various roles on the operating system (AD/File/DHCP/DNS).
• Knowledge of Citrix VDI products and Hypervisor Technologies (preferably vCenter/ESXi, HyperV).
• Experience with storage arrays and associated products (NetApp/Dell EMC).
• Familiarity with monitoring systems (PRTG/Nagios) and ticketing systems (JIRA).

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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