Product Owner (felix)Hybrid

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

As our valued Product Owner, you will play a vital role in leading the execution of the felix digital product roadmap. You’ll draw on your excellent ability to understand our digital customer needs to be able to lead with a 'customer centric' mindset.

You'll make impact by:

• Understand digital customer needs through continuous customer analysis 
• Design to delivery of fully developed products which fulfils digital customer needs and optimises the customer experience (including pricing) 
• Drive features that are sought after by customers and the market. This will include identifying, capturing grooming and prioritising product requirements 
• Perform in-depth competitive analysis to ensure our digital product represents industry best practice 
• Drive a customer first mindset within the wider delivery and support teams 
• Working closely and effectively with back end delivery teams and building working relationships with its members, including Network teams 

What you’ll bring:

• Passionate about digital, eCommerce and self-service technologies 
• Deep understanding of the digital landscape, technologies, trends and tools to drive the performance of the product 
• An understanding of UX principles and the importance of customer-centred design practices 
• Experience creating user stories that provide sufficiently detailed requirements for development and test teams. 
• Solid understanding of data analytics (ideally GA360 and MixPanel) and how to use data to make informed decisions 

Ideally, you will also have:

• Telecommunications experience 
• Experience defining and developing new digital B2C products in It's rapid growth phase 
• Exposure to online customer self-service payment and applications 

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

We’re a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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