IoT Commercial & Logistics ManagerHybrid

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco; we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

As our valued IoT Commerical and Logisitics Manager you will play a vital role working as part of our Internet of Things Centre of Excellence, continuously champions their customers’ operational and strategic growth requirements working collaboratively with multiple internal teams across the TPG Telecom business to ensure customer requirements are delivered effectively.

You'll make impact by:

• IoT customer order management (SIMs and hardware)
• Maintain aggregated demand forecasts for SIMs and hardware, based on new sales and customer growth projections
• Manage onboarding of new suppliers - supported by TPG Procurement team – and supplier performance
• Place orders with suppliers to maintain required stock levels or fulfil customer orders direct from supplier.
• Co-ordinate the receipt, storage and distribution of SIMs and Hardware; monitor and track shipments, resolving any issues that arise during transit
• Set up and maintain product SKUs in Inventory application, work with logistics team to ensure warehouse stocks are appropriately setup and managed
• Perform periodic stock inventory audits, ensure stock levels accurately maintained in systems
• Manage end to end fulfilment of orders to customers (includes direct liaison with supplier/warehouse and customer contacts, validating/QA of service provisioning/activation and billing)
• Manage customer escalations and expedited service order requests with suppliers / warehouse logistics teams
• Manage financial reconciliation for customer and supply orders following TPG Procure to Pay processes / relevant financial policies
• Support Enterprise Customer Account and Service Managers with service reporting inputs (e.g. delivery cycle times, SLA performance)
• Identify and drive service / cross-functional process improvement and transformation initiatives

What you’ll bring:

• Minimum of 3 years' experience in inventory management and logistics, preferably in the
• telecommunications industry (consumer or enterprise)
• Proven relationship management skills within customer and supply chain management environments
• Strong analytical and problem-solving skills
• Proficiency in inventory management software (e.g. Oracle), Microsoft 365 Office suite and SaaS Ticket management applications
• A skill to build productive long-term working relationships with customers, suppliers and peers alike.
• Exposure or participation in business change/business process improvement. Acute business acumen and understanding of organizational issues and challenges

Ideally, you will also have:

• Broad knowledge of telecommunications products and services and supporting technologies.
• A Strong Team-player style, forward looking with a holistic approach.
• Excellent presentation, organisation and communication skills (written and oral).
• Emotional resilience, including the ability to work effectively and efficiently under pressure in a busy operational environment

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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