Senior Strategy and Planning Manager - Customer Marketing

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

As the Senior Strategy & Planning Manager you will lead the development and ongoing evaluation of the Customer Marketing strategy and transformation priorities as well as supporting the leadership team and portfolio leads with managing trade-offs relating to execution priorities across portfolios. This role sits in the Customer Marketing team, reporting directly to the Head of Customer Strategy.

You’ll make an impact by:

• Leading the development and evolution of Customer Marketing’s overarching strategy (anchored in the longer term and working back) in consultation with the leadership team and portfolio leads.
• Leading the development of the overarching customer retention and growth strategy, which includes annual commercial priorities, initiative planning, and annual and quarterly customer marketing plans in alignment with portfolio leads.
• Leading the annual and quarterly planning processes, aligning the process and coordination across portfolios.
• Communicating the function’s overarching strategy, plans, and priorities to key team and cross-functional stakeholders.
• Monitoring external macro insights and trends to support the development of competitive and compelling strategy formulation.
• Rationalising and quantifying the prioritisation required to deliver annual customer marketing targets.

What you’ll bring:

• Experience in defining, building and articulating business strategies for a large-scale organisation in line with broader organisational goals and targets.
• Structured approach to strategic analysis, with ability to succinctly frame and solve strategic problems, using data.
• Ability to translate external macro insights into considerations for competitive and compelling strategy formulation.
• Experience in identification, assessment, management of strategy related risks.
• High financial literacy, ability to read and understand financial statements, and recognise how different actions and strategies can impact profitability and revenue.
• Experience leading mid-sized strategy, commercial and/or insights teams.
• Experience communicating complex ideas to senior audiences in simple, compelling ways.
• Working with others to solve business problems with the appropriate level of empathy and joint problem solving.

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

We’re a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid #LI-JG1