Telephone Account Manager

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

As our valued Telephone Account Manager, you will play a vital role in retaining and growing our existing customers. You’ll draw on your Account Management experience to successfully manage sales leads and provide first class customer service.

You'll make impact by:

• Retain and grow revenue of the assigned customer portfolio by proactive and ongoing lifecycle account and relationship management 
• Work closely with customers to determine their existing and future growth requirements to propose suitable products and solutions that maintain and increase revenue for the company 
• Proactively manage sales leads and opportunities to drive sales and meet assigned targets 
• Provide customers with outstanding customer service by answering inbound calls and making outbound calls to customers where necessary and through email communication
• Achieve individual targets and KPI’s relevant to the role 

What you’ll bring:

• Sales / Telephone Account Management experience
• Proven negotiation and communication skills 
• Relationship building and management skills

Ideally, you will also have:

• Telecommunications industry experience
• Salesforce knowledge

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

We’re a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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