Content Designer (12-month FTC)

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

As our valued Content Designer, you will play a vital role in shaping the overall vision and customer experience within our digital environment. Your primary focus will be on crafting content for our self-service app, while also having the flexibility to contribute to web and eCommerce journeys. You will create content that is useful, valuable, and consistent with TPG Telecom’s Digital Tone of Voice.

You'll make impact by:

• Develop UX content for our self-service app, web, and eCommerce platforms, focusing on the online purchase and self-service journeys
• Engage with stakeholders and project teams to understand business challenges and translate them into actionable content solutions
• Participate in project and transformation initiatives, balancing user and business priorities with a pragmatic approach
• Demonstrate the ability to rapidly switch between initiatives while maintaining high-quality output
• Take ownership of assigned projects, working independently to drive results, meet deadlines and seek approvals

What you’ll bring:

• Proven experience in content development for digital products, particularly in self-service applications and ecommerce journeys
• Strong background in project and transformation initiatives, with a track record of successfully managing multiple priorities
• Experience working in an agile environment and comfortable participating in agile rituals
• Excellent communication and interpersonal skills, enabling effective collaboration with diverse teams
• Strong collaborations skills and the ability to manage a wide range of stakeholders to deliver relevant solutions

Ideally, you will also have:

• Demonstrated ability to distil complex ideas and explain them clearly in customer-facing copy that aligns to UX best practices
• A pragmatic approach to balancing user experience with business objectives
• Self-motivated with a strong sense of ownership and accountability
• Ability to switch contexts rapidly and adapt to changing business needs
• Engage with developers for shoulder-checks to ensure technical feasibility
• Present ideas and content strategies confidently to stakeholders

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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