IP NOC Engineer - ShiftHybrid

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

As our valued IP NOC Engineer, you will play a vital role in monitoring various elements of the network by multiple Network Management Systems. You'll draw on your IP Technology knowledge to respond to tickets, support planned outages and incident management.

The role is 24x7 rotating roster based on two days and two night shifts per week, including weekends and public holidays.

You'll make impact by:

• Responding to Trouble Tickets and Network Alarms, and rectifying faults, escalating according to internal fault management procedures.
• Liaising with Tier 2 staff and other departments to resolve major problems.
• Assisting and supporting in planned outages, network hazards and permits to work.
• Maintaining fault restoration times.
• Maintaining accurate fault ticket notes.
• Work with technology vendors and third-party service providers, e.g., Cisco, Juniper, Alcatel, Huawei, Ciena as required to understand incidents and problems.
• Configuration and provisioning builds for new services.
• Incident management.

What you’ll bring:

• Tertiary qualifications in IT, Telecommunications or related engineering discipline.
• CCNA essential
• Good general IP technology knowledge with router, switch, network and IP protocol (BGP, OSPF, EIGRP, RIPv1 and v2).
• Understanding of IP/MPLS VPNs.
• Capability to use Visio, MS Office tools MS Office products.
• Excellent written and verbal communication skills.
• Strong organisational, analytical and problem-solving skills.
• Ability to develop & maintain strong interpersonal working relationships.
• Must be able to conceptualise systems that comprise of people, process and/or technologies and consider the broader integration perspectives.

Ideally, you will also have:

• 2-5 years telco experience is desirable, ideally in technical involvement, including network management, equipment configuration and fault resolution processes.
• CCNP, highly regarded

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

We’re a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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