Account Manager

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

The opportunity

The Account Manager position is responsible for proactive management and growth of an assigned customer portfolio through outstanding phone-based customer service, relationship and sales excellence. The Account Manager is a trusted advisor to new and existing customers and will work towards achieving assigned sales targets.

This role manages the lifecycle of the portfolio of accounts and provides advice, recommendations and resolutions through sales opportunities and service needs of the customers. The Account Manager role is designed to provide our business customers a level of personalised sales service unrivalled by that of our competitors and will deliver this via both email and phone contact. The Account Manager will proactively manage all customer sales aspects of their portfolio and will be responsible for driving revenue, growth, retention, and X-sell. 

Responsibilities

• Retain and grow revenue of the assigned customer portfolio by proactive and ongoing lifecycle account and relationship management
• Conduct outbound calls to existing and new customers in an efficient and accurate manner
•  Work closely with customers to determine their existing and future growth requirements to propose suitable products and solutions that maintain and increase revenue for the Company
• Identify new business opportunities by applying retention, upselling and cross-selling strategies
• Maintain and update all SFDC customer records in accordance to the internal processes
• Proactively manage sales leads and opportunities to drive sales and meet assigned targets
• Proactively understand customers’ objectives, buying criteria and decision-making processes
• Continually provide customers with the correct SLA information regarding escalation and keep them updated with the progress accordingly
• Provide customers with outstanding customer service by answering inbound calls and making outbound calls to customers where necessary and through email communication
• Retain existing business customers by driving retention activity utilising a customer service focussed approach
• Liaise with the administration team and our internal departments to manage customer requirements, account administration, and to reach mutually satisfactory outcome on customer issues
• Achieve individual targets and KPI’s relevant to the role
• Actively participate in creating a team environment

Knowledge and experience

• Sales and results driven
• Proven sales ability, including negotiation skills, persuasive ability, and excellent communication skills
• Relationship focused
• Ability to prioritise workload and delegate as required
• Self- motivating and assertive
• Confidence to take initiative to solve customer problems
• Ability to work within and support a team environment
• Previous experience in a contact centre or handling large call volumes is desirable

Benefits and perks

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• Access to TPG Learning Hub platform and internal development opportunities

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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