Senior Marketing Manager - Postpaid

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

As our valued Senior Marketing Manager - Postpaid, you will lead the member engagement strategy and drive a best-in-class customer experience across the postpaid customer lifecycle. This role is responsible for optimising customer engagement, enhancing value through innovative marketing initiatives, and ensuring seamless collaboration across cross-functional teams.

You'll make impact by:

Leading a team of 4 Marketing Managers, you will champion marketing best practices, mentor emerging talent, and execute initiatives that elevate customer retention and growth. This role requires a strong strategic mindset, deep customer focus, and expertise in lifecycle marketing to drive meaningful connections between customers and the postpaid product suite.

We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.

Customer Engagement & Lifecycle Marketing:

• Develop and execute a member engagement strategy that enhances customer experience across key lifecycle touchpoints.
• Optimise customer communications and marketing programs to improve engagement, reduce churn, and maximise customer lifetime value.
• Use data-driven insights to personalise experiences and create relevant, timely, and engaging interactions.
• Lead marketing strategies that elevate value for postpaid customers, incorporating trade-in programs, device care, accessory attachment, and other value-add initiatives.

Cross-Functional Collaboration:

• Work closely with Brand, Acquisition, Channels, and Paid Media teams to align messaging, campaign execution, and customer touchpoints.
• Partner with Product teams to leverage the postpaid product suite and drive marketing-led engagement opportunities.
• Collaborate with Product, Commercial, Martech, Data Science and Insights teams to ensure targeted, personalised, and automated customer interactions.
• Support the evolution of the customer engagement framework, ensuring initiatives are insight-led and customer-first.

Team Leadership & Marketing Excellence:

• Lead and mentor a team of Marketing Managers, providing guidance on lifecycle marketing, campaign execution, and best practices.
• Foster a high-performing team culture with a focus on innovation, collaboration, and continuous learning.
• Champion marketing best practices and ensure all programs align with brand positioning and business objectives.
• Drive a test-and-learn approach, leveraging insights to continuously refine and enhance marketing performance.

Performance & Insights:

• Define and track key performance indicators (KPIs) for customer engagement, retention, growth and incremental value generation.
• Leverage customer analytics to refine engagement strategies and optimise marketing effectiveness.
• Present insights and recommendations to senior leadership, shaping the future direction of postpaid customer engagement.

What you’ll bring:

• Experience leading a marketing team with a proven track record in customer engagement, lifecycle marketing, and retention strategies.
• You enjoy working in a dynamic and fast-paced environment as a strategic thinker who can balance commercial outcomes with a customer-first approach.
• Strong understanding of postpaid, telco, or subscription-based industries with a passion for optimising customer experience.
• Data-driven mindset, with the ability to translate insights into action and optimise performance.
• Experience leading and mentoring marketing teams, with a focus on developing talent and driving excellence.

Ideally, you will also have:

• Excellent communication skills and an independent thinker.
• Excellent interpersonal skills with a commercial and pragmatic approach.
• Ability to adapt to a fast paced and dynamic work environment.
• Strong cross-functional collaboration skills, able to influence stakeholders across multiple teams.

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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