Telephone Account Manager

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

The opportunity

The Telephone Sales Account Manager position is responsible for proactive management and growth of an assigned customer portfolio through outstanding phone-based customer service, relationship and sales excellence. The Digital Sales Account Manager is a trusted advisor to new and existing customers and will work towards achieving assigned sales targets.

This role manages the lifecycle of the portfolio of accounts and provides advice, recommendations and resolutions through sales opportunities and service needs of the customers. The Digital Sales Account Manager role is designed to provide our business customers a level of personalised sales service unrivalled by that of our competitors and will deliver this via both email and phone contact. The Digital Sales Account Manager will proactively manage all customer sales aspects of their portfolio and will be responsible for driving revenue, growth, retention, and X-sell. 

Responsibilities

• Retain and grow revenue of the assigned customer portfolio by proactive and ongoing lifecycle account and relationship management
• Conduct outbound calls to existing and new customers in an efficient and accurate manner
•  Work closely with customers to determine their existing and future growth requirements to propose suitable products and solutions that maintain and increase revenue for the Company
• Identify new business opportunities by applying retention, upselling and cross-selling strategies
• Maintain and update all SFDC customer records in accordance to the internal processes
• Proactively manage sales leads and opportunities to drive sales and meet assigned targets
• Proactively understand customers’ objectives, buying criteria and decision-making processes
• Continually provide customers with the correct SLA information regarding escalation and keep them updated with the progress accordingly
• Provide customers with outstanding customer service by answering inbound calls and making outbound calls to customers where necessary and through email communication
• Retain existing business customers by driving retention activity utilising a customer service focussed approach
• Liaise with the administration team and our internal departments to manage customer requirements, account administration, and to reach mutually satisfactory outcome on customer issues
• Achieve individual targets and KPI’s relevant to the role
• Actively participate in creating a team environment

Knowledge and experience

• Sales and results driven
• Proven sales ability, including negotiation skills, persuasive ability, and excellent communication skills
• Relationship focused
• Ability to prioritise workload and delegate as required
• Self- motivating and assertive
• Confidence to take initiative to solve customer problems
• Ability to work within and support a team environment
• Previous experience in a contact centre or handling large call volumes is desirable
• Punctual and reliable
• Highly developed time management skills
• Sound product and industry knowledge coupled with the ability to deal with clients at all levels.
• Prior experience in corporate account management (desirable)
• Telecommunications industry experience (desirable)
• Understanding of TPG Telecom products, policies and procedures (desirable)

Benefits and perks

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• Access to TPG Learning Hub platform and internal development opportunities

We are committed to attracting, developing and retaining the best people by offering a flexible, diverse and inclusive workplace where hard work is truly rewarded. You will have access to fantastic benefits, including generous leave policies, leadership development programs and opportunities to grow your career. You’ll be faced with loads of variety where no two days are ever the same in a collaborative workspace that helps drive innovation.

Our TPG Telecom Spirit

If you think the power of people and collaboration can make a meaningful difference in the world, then APPLY NOW to help us build a better future.

Bolder and better together!

At TPG Telecom we take all reasonably practicable steps to protect the health and safety of our people. The successful candidate is required to be fully vaccinated against COVID-19, due to the increased risk of infection and nature of the work. Please let our team know if there is anything you need to discuss about your individual circumstances.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

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