NBA AnalystHybrid

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

As our valued NBA Analyst, you will play a vital role in supporting the successful delivery of our transformation program through your experience and understanding of marketing and customer engagement strategies.

You'll make impact by:

• Work within a Customer Lifecycle Management (CLM) squad to understand the business issues and translate the business requirements for campaign activities into technical requirements for Pega CDH and our marketing tools.
• Drive cross-functional collaboration across Product, Finance, Marketing, Operations, Legal and Technology to gather and prioritise requirements and ensure alignment.
• Guide and educate business stakeholders on the capabilities of Pega CDH and our in-house marketing platforms
• Help stakeholders determine the potential value associated with Next Best action using Pega CDH features including scenario planner, action performance tracker etc.
• Document technical requirements in Pega 1:1 Operations Manager
• Coordinate with Technical teams to ensure seamless execution of marketing activities across development, testing and deployment.

What you’ll bring:

• A highly technical, hands-on, motivated, and collaborative individual with exceptional communication skills and proven experience working with diverse teams to deliver business outcomes.
• Strong problem-solving skills, with an ability to understand business requirements and translate into technical requirements for Pega CDH & marketing tools
• Proven experience and understanding of marketing and customer engagement strategies 

Ideally, you will also have:

• Excellent verbal and written communication skills, with the ability to effectively convey complex concepts to both technical and non-technical stakeholders.
• Previous experience with Pega CDH platform and Pega 1:1 Operations Manager is a plus.
• Knowledge and experience working with large data sets or SQL is a plus.

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

We’re a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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