Customer Service Coordinator

The story of Toby's Estate began in 1997, in the grungy streets of Woolloomooloo, armed with Mum’s garage, a beat-up coffee roaster and passion on tap, we set out on a wild adventure of business and coffee discovery. Not concerned with the frills of it all, but just that we were consistently consistent in roasting the tastiest coffee we could and treating all the people in our world like family. 

Fast forward 26 years we’re a crack team and merry band of misfits united by a common passion for doing amazing things, and at the forefront of pushing the limits of premium specialty coffee.

Why join us as a Customer Service Coordinator?

• You’ll join a tight knit team of five who ‘talk the talk’, your leader is hands on and knows the value of being available and approachable. 
• You’ll cultivate meaningful relationships and become the trusted expert to your customers with all things coffee through your open lines of communication. 
• You’ll gain wide exposure across the Toby’s business collaborating with our training, sales, roasting, and marketing teams to keep up with the latest products and innovations. 
• Your national portfolio will be diverse, you’ll continuously evolve your approach as you switch from big movers to independent cafes. 

About you: 

We're on the lookout for a Customer Service Coordinator who wants to be part of our mission to 'push the boundaries'. We're looking for someone who knows the importance of customer experience, someone who can marry their interpersonal skills, attention to detail and coffee knowhow to deliver best. You’ll see value in collaboration, sharing the load when the grind gets heavy!

At Toby’s you get to enjoy all the coffee you can drink, access to 5 extra days of leave through our 'Recharge Leave' offering and you’ll join a unique brand filled with coffee proud people. 

This role is a Full-time fixed term (8 months) role working from 8.30am-4.30pm, based in our Alexandria warehouse office where the coffee roastery magic happens. We’re open to speaking to anyone from a customer centric role, this could be retail, hospitality, or a call centre, whoever you are we want to hear from you! 

To learn more about us check out our website: https://www.tobysestate.com.au/